I'm filled with gratitude. Thank you so much.
Tim and his team at Veterans United were phenomenal in helping me achieve the American dream of becoming a homeowner! I would recommend Veterans United to anyone that’s trying to become a homeowner!! You will always be a part of my family!
The entire loan team was extremely helpful and I’m glad to have them appointed to us to help find a home. We have done this 2 other times in the past and this was the best out of them all. Rachel answered every question, no matter how simple or complicated it may sound. Everyone got back to me in a reasonable amount of time. I appreciate everyone’s hard work and dedication for this process.
The overall experience was def new to me as a first time home buyer and I was expecting a more smoother and efficient process. I was disappointed with the lack of communication and or urgency with the title company and the lenders stepping in and providing the necessary documentation to get the close down in a timely manner. I had to change my day off 3 times due to the closing date not happening on the day it was suppose to and I am glad my job was very accommodating in letting me switch my day off.
I am extremely happy that I chose Veterans united. When I was first looking for pre approval online I actually assumed this was some kind of gimmick or scam but it took just a few minutes on the phone with Aaron and his team to realize that Veterans United was committed to helping me successfully close on my new home. After undergoing a difficult divorce and needing to start over it was refreshing to work with people who wanted me to be successful in this process. I recommend Veterans United to any veteran looking to purchase a new home. They have a wealth of resources at their fingertips and are with you through every step of the process. Very different from all my previous experiences.
I couldn’t have asked for a better team to help me throughout this process. It was a stress free experience thanks to everyone that guided me along the way. My first home buying experience was stress free thanks to everyone at Veterans United
Veterans United was absolutely fantastic from the beginning - to evaluating our credit, pointing us in the right direction to improve upon our credit, providing timely follow ups to ensure we remained focused and on track, educating us to insure we were able to obtain results as timely as possible. Thoroughly explaining the process, educating us along the way and constant follow ups to insure we were content with our progress. We were searching many various areas in Illinois, determined to find not only an affordable home but a home we would love that checked all our boxes. They were quick to find us a realtor for wherever our interests took us.
We were unfortunate to fall in love with a house, which we didn't find out until the seller
had accepted our offer that he was court ordered thru his divorce to sell his house. We began to suspect that the seller was less than pleased to leave his home when his contingency period allotted to find a satisfactory residence came and went. As we really
loved the house we remained vigilant and waited. 5 mos later after the seller's court date he disclosed the judge had ruled that if he provided his ex with half the sale price of the home, he would be permitted to keep his home. It was very disappointing for us to realize that the house we had chosen would never be ours. VU staff were all very accommodating and did everything they could to help us find a new home.
We are very happy with our new home and believe that everything must have been designed to have happened just as it did. Even though at the time I would not have believed that we would have been able to find a better home, the home we purchased is exactly that. Thank you VU for standing by us and patiently guiding us through this search to help us find our new home.
I thank the entire team for your attention to detail and due diligence to get the job done. Thank you to Dennis the secret weapon at the end of this journey, thank you for getting us over the hump!! things turned out better than we expected.I have to make space for the great and wonderful Oz, the wizard to the madness Lupe Ortiz, you're a bad Girl and I humbly bow to your genius my sister. So easy to talk to while correcting my past mistakes. You're a ministry by yourself, thank you for all your help. If you didn't know your job, I would have been stuck possibly not ready in the timing I needed to be. Thank you again too everyone!!!
Shout out to Emily too, thank you!
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Worked out great for me and high appreciate all the hard work you guys put into getting this finished for me
Not the first nor the last that I will reach out to Laura and her team as well as recommending them
My overall experience couldn’t have gone better. Adam and Lyndsey were incredible, understanding, and patient. I commend them for how much time and work was put into our loan and home buying process. We were truly blessed with the best on the team!
I have been through mortgage companies and closings before and have never been had to get this much paperwork together. Not only was it like taking my blood, it was like taking the bone marrow too! I stayed on top of things, but every time I got things done and checked off the list of things to do, there were many more things added. It was a VERY PAINFUL and OVERWHELMING process!! There were too many people involved with the process to where I wasn't sure who to talk to at times. I tried to keep in contact with Hana, the loan officer mainly. She was very accessible and responsive through text, email and phone. I did like the app. While there was many things on the list to do, at least I could keep track of it. I also liked how easy it was to upload things in there. The only downfall with it was that it didn't pair with one of my banks.
Response from Veterans United
Todd, thank you for sharing your feedback. We understand how the home buying process can get stressful. We also know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. While we cannot change the experience you had we can and will use this as a learning opportunity. We are thrilled to hear that you had great communication with your Loan Officer and apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
