Veterans United is as easy of a process as it gets with very professional and knowledgeable loan teams. The website makes the entire home buying process super simple and gives you everything you need at your fingertips. I absolutely loved my experience with my loan team through Veterans United and plan on being a lifelong customer and referral sponsor! Thank you again Veterans United!
Our loan coordinator was unresponsive on many of the days we were trying to contact him. We were supposed to close on September the 10th but didn't hear from the loan coordinator or loan specialist that day. They ignored our realtor and us despite us calling and emailing multiple times. We closed on September 15th primarily because our realtor was able to coordinate with someone more senior than our assigned loan team.
Response from Veterans United
Hi Nicholas, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate is availble to discuss your experience directly. It is our goal to provide expert and reliable communication through a dedicated Loan Coordinator. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
This team has your back all the way
They have taken a long and sometimes confusing process and made it a low stress friendly visit . I would recommend them anyone friends and family
Thank you so much!!!
I will definitely refer Veterans United Home Loans. They surpassed my expectations!
Thank you Bert and team for helping me purchase my first home!
They make it so easy to log into your secure site and download necessary paperwork. Never gave done it like this, but I liked it! Great job you guys
I want to start by saying my entire experience with veterans United was extremely exceptional. Everyone on my loan team went above and beyond to ensure my experience through the purchase of my first home was fast, professional and effective! I want to say thank you again to my loan team for their utmost professionalism and sincerity. I would most definitely recommend the great service of veterans United to any veteran.Thank you all,
Zachary
I'm very thankful we used veterans united in our home buying process. The whole team was outstanding & we are very happy customers!
I have bought and sold a dozen homes since 1972. It's only gotten harder with each one, since the first in 1972. Jamie and Jared know their craft and spare no effort in getting it done.
Please make sure you have at lease $5,000 to start a va loan. Cost not told up front usually $0 down to us is $o cost, but doesn't include appraisal, earnest money,inspection, Re-inspection if dont pass, closing cash.
I would not recommend Veterans United after buying 2 homes with them. When I bought my first home with a VA Loan It was the most seamless process, when I bought with a conventional loan I became a second class customer.
Response from Veterans United
Thomas, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Wasn’t happy with being told I needed to do a water test three weeks before closing. Feel since Veterans United prides themselves on VA loans they should have mentioned a water test sooner. Went under contract on July 24th with a closing of September 10. Wasn’t told needed a water test until roughly August 24th. Due to the short notice had to spend extra money to expedite the test. Not once did anyone from Veterans United apologize for not mentioning it earlier. Now the first test failed which isn’t Veterans United’s fault, but if I know sooner to do the test could have had the well treated and water tested sooner and more than likely not been delayed on closing.I would recommend just make sure you do your own research on what the VA may require.
Response from Veterans United
Hello James, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our Client Advocate team will dig into your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Overall great experience and fantastic team.
VA Home Loans was an excellent opportunity and experience in purchasing our home. Every VA Loan assistant within the process was always pleasant, Friendly and knowledgeable about the process and time frames. We couldn't be more pleased with the wonderful people we had the pleasure of working with. We're grateful for you!
