This was the 3rd time working with Zach Debord. He kept me informed about the rates and when I should refinance.
Veterans united made whole home purchase process and refinance so easy it has been a pleasure to work with them.
The process through the computer was effective and very safe.
Veterans United made it easy to buy my home. My lenders were very helpful and answered my questions. They were able to get me in my home quickly! I would recommend it to any veteran looking to purchase they’re dream home!
Highly recommend Veterans United. I will be sharing our great experience with all of our military family and friends. We felt like we were more than lending "portfolios" and we had regular communication with the same few people assigned to help us organize our documents, secure our financing, and find insurance providers. Wonderful people!
Any question I had they made sure to get it answered right away.
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This was my second home buying experience with Veterans United. I am a loyal VU customer for life. Thank you!
Kaitlin was very helpful answered all my questions unlike the loan rep. I think Kaitlyn is in the wrong position she should be in charge not shuffling papers just that simple. Hopefully this will not effect her ratings she was GREAT.
Response from Veterans United
Thank you for this feedback Gordon. A member of our Client Advocate team is availble to discuss this with you further. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Loan Coordinator, Kaitlyn. We do value your input, and we are disappointed to learn that your experience was not better managed overall. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Veterans United has been a great company to work with when buying and refinancing a home. Staff are very responsive, the process is easy and laid out clearly, and I find their website to be very user-friendly. No plans to buy or refinance for years to come, but if I do, I’m going to return to Veterans United.
