Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
The under writing needs to be more streamlined. There were to many last minute needed items that had no real bearing on the home purchase.
Response from Veterans United
Hi Jeffrey,
I’m sorry the underwriting process felt so disjointed and stressful. Last-minute requests, especially when they don’t seem to directly impact the home purchase, can be frustrating and disruptive. I understand why this left you feeling disappointed.
Your feedback is important, and I’d appreciate the chance for our Client Advocate team to take a closer look and share your concerns with the right teams. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone from beginning to end was amazing and did such a great job with every aspect of the home buying experience. I would highly recommend Veterans United to anyone looking to purchase a home.
Tyler and his tram were great!
I would absolutely recommend Veterans United to re/finance their home loans. As the name applies they truly do have the best interests of the veteran in mind.
Ready to see for yourself?
Experience first-hand why 368,037 homeowners give us a perfect score!
Veteran's United as a whole has always done great for me! This is my 2nd home loan through VU and they have always been prompt, thorough, and super helpful.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Kelsey Riggs and her team provided an exceptional experience from start to finish. While home buying is often notorious for being difficult and full of obstacles, they made the entire process streamlined and stress-free. Their professionalism, kindness, and efficiency truly set them apart! FANTASTIC experience!
Closed on time, great interest rate, easy app to use and track progress. Everyone was very friendly and kept the train on the track all the way to closing. I’d use them again for-sure.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
We have been extremely impressed with everything to do with Veterans United. They were extremely friendly, courteous, and professional throughout the entire process.
