I appreciate Weiwei and Phil going above and beyond to help us with our first home purchase. During the initial search, checking on homes we were interested in and making the arrangements for viewing.
Phil made us feel very comfortable from our very first meeting and showing, up into the purchase of our home. Phil being "Local" was a plus.
I paid all this money for inspections that didn't get done. The day we moved into the house the ac isn't working and we have been dealing with that. Then we paid for a re inspection that obviously didn't get done.
Response from Veterans United
Hi Jerimiah,
I’m really sorry you’re dealing with all of this, especially right after moving in. It’s upsetting enough when something like the AC fails on day one—but it’s even more frustrating when you’ve paid for inspections and re-inspections that were supposed to help catch issues like that.
I know how much trust it takes to get through the homebuying process, and it sounds like you were left feeling like that trust wasn’t honored. That’s not okay, and I want you to know we take this seriously. While VA appraisals are designed to assess value and meet certain minimum property requirements, they don’t replace a full home inspection—and I’m sorry if that part of the process wasn’t clearly explained or followed through on.
I’d really like the chance to look into your file and see what was ordered, what was completed, and where things might have fallen through the cracks. You can reach my team directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and happy to talk whenever it’s convenient for you.
Working with Todd and Drew were great. They made the loan process real smooth
Veterans United makes the financing process easy!
First time buyer, and the whole team was amazing. Kept me informed throughout the whole process. It was a a great experience!
Exceptional Service! Jeremy Arnold, along with his team, provided outstanding service throughout our home-buying journey, making the process seamless and stress-free.
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Wonderful company to work with so thankful for their services would recommend them to any veteran.
Cole Abram’s and his team were super knowledgeable and quick to respond to our needs. So grateful to have them watch our backs. Would 100% recommend them all. Thank you VA team.
What a fantastic team. Made the whole experience a breeze and even enjoyable. I was fully expecting the closing to take at least 45 days but not with this team. They are top notch and kept the ball rolling.
Our loan team was amazing! We couldn’t have asked for a more caring and hard working team. They truly were such a blessing. They always had our best interest at heart. We will always use veterans United!
I was nervous about buying for the first time yalll made me stress free and made everything easy and helped me through the whole process
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Thorough and very professional. They take away the stress of purchasing a home. Fantastic communication throughout the whole process. We have bought two home through them now and each time truly the best experience. Will recommend to friends and family.
Getting a home was a real headache but all the people I dealt with at Veterans United were very nice and always available.Which I appreciate very much.
veterans United was by far the most helpful! This was our first home buying experience and they made everything super transparent and really put effort into everything to make this happen!
