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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
461,208 reviews
857 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 461,208 unfiltered reviews

Starting on Page 480 of 15,374. Return to Page 1

5 out of 5 Stars

The entire home owning process was highly intimidating. I knew from the very first phone call that my family and I were in good hands and I had nothing to worry about. The process was made simple and everything I needed to know/do was answered in a timely manner. My family and I moved into our new home within 30days of contacting Veteran Home Loans.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

1.5 out of 5 Stars

Seems like nobody talks to anybody when I call someone I have to explain things over and again I kept getting the scene to do after I already did them several times it was hard to get a pen on what final charges were unfortunately they came the day of signing even title didn’t get their paperwork until the day of they usually should get it a week ahead I just didn’t feel like you guys had my best interest of course that’s business. Your company seems overall not organized and I hope I don’t have a lot of trouble paying my mortgage and it gets lost or miscommunication. Somewhere on top of that you gave me a gift basket and a T-shirt that’s way too small Can’t wear it. Thank you very much.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
headshot image of Brad Mendosa

Senior Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars

Mortgage team was readily available to handle all questions and concerns.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars

Such professional and personable group of people that it was my joy to work with. We’re with me every step of way. Am now in new home and loving it. Thanks to my new family Veterans United.

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars

Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.

They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!

Thank you VU and Dream Team for everything!!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

4 out of 5 Stars
headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars

United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars

Chris and Joel did a great job helped me out in every way. As this is my first home loan/buy I was confused but they talked to me about how it all works. It was very nice that they went out of their way and explained to me about everything I had a question about. They are a great team!!!! Thank you

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

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5 out of 5 Stars

He was very professional and stayed on top of things. Just

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars

The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

3.5 out of 5 Stars
headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

4.5 out of 5 Stars
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars

The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars

Thank you for the professional support and service!

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars

We are thankful for VU.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

My experience with Taylor Deppe and Abbie Schneider was the most positive and professional experience I’ve had purchasing a home. The never made me feel like i was a burden. Responded promptly, with clear and knowledgeable answers. If i ever do it again. I would have to work with either one of them. I will also tell my fellow vets in the area to request either one of them by name.

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4 out of 5 Stars

They were easy to work with!

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

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5 out of 5 Stars

The process was painless but at times overwhelming.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars

Very helpful, was always a call away from any needed information. Responsive to all questions expeditiously

headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

4 out of 5 Stars
headshot image of Dezmond Perkins

Loan Officer: Dezmond Perkins

NMLS# 1884789

5 out of 5 Stars

The Veterans United rate could not be beat without a large buy down when compared to other loan companies.

headshot image of Dan Schwab

Loan Officer: Dan Schwab

NMLS# 2732944

0.5 out of 5 Stars

Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.

Response from Veterans United

Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.

I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.

headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

4.5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars

The staff at Veterans United Home Loans are very through. They will explain things so you understand and they have your best interest.

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars

Seems like a lot of paperwork but in the end it all worked out

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

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