Very slow to respond at times with numerous documents required to get through the process.
Amanda Rapp and team are awesome!!
Made me feel like my best interest was priority
This is our first time buying a home and we were guided through the process and helped so much by the team. We appreciate all the hard work they put into making our dream to be homeowners come true. Thank you Wes for believing in us and making it happen. Huge shout out to Stephanie for being so communicative and hardworking. Dream team!
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Experience first-hand why 353,382 homeowners give us a perfect score!
Everyone on my team helped me out tremendously and I am grateful for all of them.
You all have been super great.
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Experience first-hand why 353,382 homeowners give us a perfect score!
The team at VU has been great and timely in all things we needed handled. They were patient and helpful with our questions as well and made sure we understood the responses.
Information sent by us needed to be reviewed right off and not weeks later when there is missing information or information not to their liking causing us to scramble last minute for additional information.
Loan was supposed to close on Friday the 25th and didn’t close until Monday the 28th loosing 2-1/2 days of moving and rescheduling furniture and appliance deliveries to be postponed.
Plus on Monday we were only given a one hour notice to close causing us to rush to the bank for the closing check and the 45 minute drive to the title company.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience turned out to be—especially so close to closing. When documents are reviewed late or information is flagged at the last minute, it puts a ton of pressure on you as the buyer, and that’s not how this process should go. You were doing your part, and it’s frustrating to feel like your timeline was derailed anyway.
I can’t imagine how difficult it was to rearrange your whole weekend—rescheduling deliveries, moving plans, and then being told on Monday that you had just one hour to get to the closing table. That kind of last-minute scramble takes the excitement out of what should’ve been a huge moment.
I’d really appreciate my advocate folks to have the chance to take a deeper look at your file and make sure your feedback is heard by the right teams here. If you're open to chatting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Great service was on point from beginning to end and even after
