I think that the team did ok overall but missed a few things on the inspection. I now have to pay for things that were not identified doing the inspection. I am upset and disappointed regarding that issue. The biggest cost is the windows that are not good and will cost a lot for me to replace. I'm disappointed.
Response from Veterans United
Hi Jacqueline,
I’m sorry to hear about your disappointment with the inspection process and the unexpected costs you’re now facing. I completely understand how frustrating and upsetting it must be to discover issues, especially with something as big as windows, after moving into your home.
While the VA appraisal ensures the home meets basic safety standards, it’s not as thorough as a home inspection, which is why we always recommend a professional inspection to help identify potential concerns. That said, I’m really sorry this part of the process left you feeling let down. Buying a home is a huge investment, and I wish we could have helped set better expectations or supported you more during this step.
Your feedback is important to us, and I want to ensure we’re doing everything we can to improve. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Derrick for sticking by me
Big shoutout to Benji for making our homeownership dreams come true—not once, but twice! From securing our mortgage loan for our new home to helping us refinance, Benji made the process smooth, stress-free, and straightforward. Thank you for your expertise and dedication—we couldn’t have done it without you!
I was very impressed with the team, we had a great experience and will use VU in for any future home purchases
Thank you Jeff and team, for all your hard work, we end up with our 5.5 % rate.👌
Highly recommended! User-friendly and very knowledgeable!
We had an amazing team & they went above and beyond to make sure my husband & I got the home we were looking for.
***** If you are a veteran, this is the way.to.go. They helped us through the complexities of getting a VA loan. Very friendly and professional. Highly recommend. Thank you
Great team, great communication. We were fully supported and give this team 10/10.
Awesome experience working with these guys. Couldn’t be happier with everything from day one all the way to the end. Awesome group to work with and would highly recommend to anyone in the future!
I cannot say enough good things about Tracy Ball and the Veterans United Team. They were great, answered all my questions and made me feel as comfortable as possible.
Veterans United is head and shoulders above any other loan/mortgage company you could ever use. I was truly impressed with their hard work and dedication to insuring I was able to get a home loan. If you are a military veteran and are looking to buy a home, I would highly recommend Veterans United! As far as I'm concerned there aren't any loan companies that can hold a candle to them. I can promise you if I thought otherwise, I wouldn't hesitate to air my complaints or give a negative review. There are simply NO complaints and not one negative review I have with Veterans United. They are without a doubt a fantastic company!
