They are available and keep you informed throughout the whole process!
Thank you. We are VERY happy with Veterans United and our only regret is we didn't employ your services sooner.
Don’t expect what they tell you the first few times to be what you end up with.
Response from Veterans United
Hello Kenneth, we appreciate your feedback on this matter. A member of our Client Advocate team is available to discuss this further and we invite you to connect with us on this matter. Discussing the details around your figures as they update is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
If you want a seamless loan process with “little to no delays”, I would recommend Jessica Messing and her team. They gave me the confidence that I needed to close on my house as soon and proficient as possible. My family and I will be talking about this for years. I’ve never had such good service in my life and was overly impressed about the number of resources that were available. From the initial home search to setting up utilities, Veterans United (especially Jessica Messing and her team) are unmatched.During this process, I was also selling a house. The guy that actually purchased the house was a veteran as well. I seen that he was having so many issues with his loan company and I asked him why he didn’t use Veterans United?! At that point, he was far in the process but I’m sure that was a lesson learned. Veterans United has a lifetime customer and advocate!! I love Veterans United!! BTW, I love my internet recommendation!! Until Next time !!
I am sure their entire staff is not rude. However, I found some of my interactions with the staff, specifically Samantha Lennox, to be quite rude. She often seemed agitated with her job and there was often miscommunications. The miscommunications and misinformation made my experience more stressful and overwhelming for me as a first time buyer. Working with Samantha only made things that much more frustrating. I am being honest on this review with hope that she understands energy and attitude play a huge role within this process. It is already a stressful process as a lender I felt as if they should have brought more of a peace of mind.
Response from Veterans United
Rayann, thank you for taking the time to share this information. Last minute requests or delays in communication often create additional stress, and we apologize that your experience was negatively impacted. We appreciate the chance to hear from you and we understand how your experience may not have exceeded our or your expectations and want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. A member of our Client Advocate is available to further discuss with you and learn more about what may have caused you to feel this way.
They worked very hard.
N/A
Great service for Veterans.
I have 2 other home loans with another company and had a chance to buy a home that was in a bidding war on day one. My other lender did not have anyone to call at that time in the morning an VU answered and had my prequal early that day. Everyone on the closing team communicated with me daily and returned all email communications within the same day! I like it when a company takes care of their business the way I take care of mine! I won the bid and moved in in 5 weeks! Thanks Team VU!
Bobby Moss was very efficient ! He assured us we would close in 30 days and he did just that!
Great experience !
1st time buyer good experience
We couldn’t have asked for a better team to work with.
Great help from everyone on the team made this a smooth process.
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Danny explained everything and made the process easier. He really educated me on the lrocess and his team was always available to answer my questions or concern, and I never felt like i was rushed.
Not a good one
Response from Veterans United
Thank you for taking time to communicate your feedback, Richard. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
