Steven was absolutely great. I read many negative reviews of this company on the internet but I can honestly say that those reviews were false. Steven was very informative and I provided every document when asked. Don’t believe the internet or YouTube videos because this lender is great!!!! Now I can honestly say I am a HOMEOWNER!!
Veteran United was a pleasure to work with. They were always right I top of everything. Kept us well informed on what was going on. When you called them they were always pleasant and easy to talk too. They made the whole home buying process so easy.
It was a long process but that is because of my situation. Once the process got going it went smoothly and well.
We will always recommend Veterans United for a VA loan and if we end up moving again, Bill Musick and his team will be the ones we opt to work with. Everything about this experience has been beyond amazing and we are forever grateful!
My VU Team went the extra mile to help us during this high pressure process whenever we needed them for something. And there are always 'somethings' when buying or selling a home.
I had no idea about buying a house but I knew I needed one. Working with Veterans United was the best choice I've ever made. The process was so smooth and easy, leaves me feeling like a pro.
Justin Hudson was my loan specialist and he was there for me with all the information I needed from start to finish..
It's a process, that will pay off in the end. Happy hunting, make those dreams come true for you.
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Excellent like always , one happy customer 😁
This is the second time we have worked with Tony Theberge to purchase a house. I could not recommend anyone more than Tony. He was an amazing loan officer, always available, and on top of every question/concern that we had. He is simply put the absolute best. He is kind, will give you fair advice, and just an all around amazing person. Anyone using Veterans United is in good hands, but anyone lucky enough to have the privilege and pleasure of working with Tony is in GREAT hands. When I buy my 3rd and last house, Tony will undoubtedly be the first person I contact. We are the Patel family, and we can't think of praises high enough for Tony Theberge, he is wonderful.
Hopefully I'm not the norm when it comes to Veterans United but my experience was awful.
Response from Veterans United
Hi John we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We learn the most when we listen to our clients, and appreciate you allowing us that opportunity. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Your comments and our conversation allowed our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support. A member of our Client Advocate does remain available to reconnect with you and continue to learn more about your experience. We invite you providing further detail and help us look to improve.
The whole process with VA United Home Loans was amazing!From Tory Tuttle (Loan Officer) and her staff in HI to Glenn Leach (Loan Officer), Cindy Schmidd-Potter (Escrow Officer), and their staff in WA, they made the process very smooth and painless. They really comforted our worries as first-time home buyers.We want to send a special much mahalo to Will Logan, our Real Estate Agent. His knowledge, expertise, and guidance throughout the whole process was what helped us lock in our new home. We were truly blessed to have him as our agent in this entire process. Much, much mahalo Will!
The entire team was awesome and made this experience a great one for me. Awesome job to the entire team that handled my home purchase process.
