The assistant Alex I think his name was. He was amazing. Very responsive and would complete any to dos in a very timely manner. You should give him a raise.
Very great communicators. The portal made turning in all of my "to-do's" incredibly easy and fast.
I will tell everyone I know to use your service, your team is amazing.
Veteran United made my dream come true. My experience using UV was excellent. I feel like I won the lottery!
The whole team was awesome and I will be recommending friends to VU!
The entire team was amazing thank you for all your help!
Veteran United Home Loans are the best!
The customer experience is top notch for home buyers. They have an easy to use website where you can review and upload documents. Communication from your team is excellent and they respond quickly.Overall, I would highly recommend Veterans United for your home buying experience!
Pleasant experience, enjoyed working with our team to get our new home!
If your not purchasing a new home and your potentially buying an older home which may have issues. Make sure to talk to your loan officer about what requirements need to be met to get the clear to close or you will be in escrow for a prolonged amount of time. I personally had a bad experience working with an unexperienced and disrespectful loan coordinator. I have recommended Veterans United in the past to fellow veterans, active duty members, and family because of a pleasant and stress free experience. However this time around it was the opposite.
Response from Veterans United
Hi Serafin, your honest feedback is valuable and we thank you for sharing your voice with us. One of our Client Advocate team members has already begun to research your comments and is availble to discuss your experience directly. It is our goal to provide expert and reliable communication through a dedicated Loan Coordinator. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We would appreciate the opportunity to use this as a teachable moment (as when we know better we can be better) and invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
