Working with Veterans United was very stressful, and we wish that we did not go with them. They made the home-buying process so much more challenging. We were supposed to close on the 8th, later turned into the 9th and the 10th. Finally we closed on the 11th! They were difficult to get in contact with, and they also did not do a good job of keeping us in the loop. Save yourself the headache and go with a different company. Our loan officer Caitlin was rude and very unhelpful.
Response from Veterans United
Jordan, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our goal at Veterans United is to help create the best situation for yourself and your family. We are glad to know that we were able to assist with the compensation that your delay in closing had on you and your family. We truly hope that helped with your moving process and overall feeling about your experience. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. Please reach out to us if you would like to discuss your experience further.
Vets if your looking to purchase a home or condo, let Veterans United lead the way!!
My experience working with Veterans United has been outstanding. I used other VA lenders in the past, but Veteran’s United is hands down the best VA lender. Give veterans United call
Veterans United made the experience of purchasing and refinancing so straightforward and simple. They have not only gained a loyal customer, but an advocate for their services. Thank you for taking care of this Veteran and my family.
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Our home building journey started with Veterans United over 18 months ago. My wife and I had never built before and it wasn't clear to us exactly how to get a VA home loan for this. Shortly after applying, Hunter reached out and explained how to do this. We went through 2 different banks; one for the lot loan and one for the construction loan. In dealing with the other lenders, the contrast between the service we received from Hunter was profound. With the interest rates being so low, the other lenders would speak like they were reading disclaimers at the end of a commercial (very fast) and weren't interested in speaking for more than 5 minutes. Whenever speaking with Hunter, he took the time to ensure we understood everything and never rushed to get us off the phone.Throughout the almost 2 year process, Hunter had regular contact with us. We really thought this was unique as the benefit to Veterans United was further out (than a traditional loan or re-fi). This illustrates Hunter's drive to form relationships rather than mere closing stats. Hunter's level of customer service is superior and at are so happy he was there on our journey!
Thank You to Veterans United and my amazing team! Dream come true for the Deyerle family!
We highly recommend Veterans United, great experience, the team was always there every step of the way . They made the homebuying experience a pleasure and fun for us.
Very professional team . A+++
