Kyle was absolutely amazing! He reached out to me promptly and guided me through the whole process making something that seemed very daunting, seamless. He was always available to answer all of my questions and reassure me when needed. He also ensured his team was there to support me with the whole process. Could not recommend more. Will definitely be using in the future!
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
They walked me through each step. They were considerate. They even thought of my 3 cats
Working with Mrs Dusenberry and her team was a dream come true! They handled every step of the way and we never felt in the dark. I got calls and updates frequently, and the convenience of using their portal to handle all documents made us feel at ease. Communication was beyond expectations! We will use Veterans United again in the future for sure.
Sam and his team were exceptional! Sam's expertise was greatly appreciated when it came to answering my questions. His team was very proactive in keeping me informed and on task throughout the process.
I was told my loan was one of the fastest to clear of all VA loans they have worked with. Kevin and Ofelia are outstanding.
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Jake P. Was great to work with, he helped me get approved for what I wanted and always answered questions I had. Any issues we ran into during underwriting he took care of in a timely manner.
The Bryan K, Brayden N and Amy W all around is a great team that really looks out for the veterans . Great customer service they made the process seamless and easy highly recommend.Thank you once again for all your support
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
The process with VU was so simple and truly amazing. The team supported me through everything and was always there when I had questions!
I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. It was by far the worst experience I've ever had on a professional level.
Response from Veterans United
Hey Vaneta,
Thank you for sharing this honest feedback. I’m glad to hear you’d still consider recommending Veterans United overall, but I’m really sorry to hear that your experience with the loan officers left such a negative impression. That’s not the level of professionalism or support we want you to walk away with.
Buying a home is a big moment, and the people guiding you through it should make the process feel clear, respectful, and well-managed. Hearing that this was one of your worst professional experiences is something I take seriously, and it’s not something we take lightly.
I’d really appreciate the opportunity to learn more about what happened so we can address your concerns and improve moving forward. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
A great team that kept me honest on the timelines. They would respond to questions very quickly and were able to handle all of my concerns with constant professionalism.
Drew and Susanne made the impossible happen and made me the happiest guy in the world. Professional and friendly
Working with Veterans United was an excellent experience from start to finish. They are knowledgeable, professional, and truly understand the unique needs for veterans using the VA home loan guarantee. They made the process smooth and kept me informed every step of the way. Bennett and his team were always there to answer my questions. I highly recommend them to any veteran looking for a trustworthy and dependable lender!
I was a first-time home buyer and Nick and his team made sure that I understood the process and answered all of my questions. Through a stressful buying process with delays and last-minute suspense's (on the seller's side), Nick made sure that everything that we needed to get done on our side was done promptly.
From the start Jason and his team had my six. Their high level of communication, know-how and professionalism made the home buying process a breeze. We were able to close earlier than estimated which made me happy. There is no other mortgage team for Veterans to compare to than VU. I'll be a repeat customer for life.
Very professional and extra special help and support. Carter gave us lots of encouragement and fantastic guidance. So very patient and kind.
Danny and his team made our 1st home buying experience so easy. The provided digital move in checklist is excellent by simplifying every step for completion. If we had a question arise the team responded quickly. We would recommend to anyone looking for a responsive, competent lender.
