I caution anyone against Veterans United, by the time I realized their incompetence I was too far along in the process to back out. Shop around and go with a different lender. Higher rates than others, higher fees than others. I would not recommend not use them again. My only hope is they sell my mortgage quickly.
Response from Veterans United
Thank you for this feedback Vincent. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Our team will be researching your comments to improve our service in similar situations down the road and a member of our Client Advocate Team is available to discuss your dissatisfaction in further detail.
Tops with VA loans. Very willing to negotiate lower closing costs to beat competitor closing fees.
VU was easy to work with, helpful, and very responsive! I will use them again.
Great Company to work with!
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Overall, a great company with a staff cares about the people they are giving the means that allows a dream becomes finished!🙏😊
Kelsey Riggs, Kelsey Fogle and Lauren Powell, thank you, thank you, thank you!!!
Tyler Chinn, my loan officer, was the whole reason I chose to go with Veterans United instead of 2 others I was interviewing. He was quick responding, gave very detailed explanations on every aspect of the loan process. He educated me so I could make informed decisions regarding the choices I had on what type of loan and other decisions I could make along the way. He was always available to answer my questions via email or phone. He would call to let me know something was coming my way to review or sign. He is honest, very knowledgeable of the whole loan process and he always had a cherry, upbeat, positive attitude and great sense of humor which came through the phone and brightened my days. Their electronic data system is far superior than any I have EVER used. I would get email notifications of "to do" or "document to review and sign" and immediate pdfs within seconds of signing. Uploading documents was extremely easy and they could be viewed again at any time or deleted and updated. They had educational videos on a lot of different loan and closing topics that were very useful and many other helpful tools are available. I also picked Veterans United Insurance because of the quick quotes compared to the other agents. Paul Lee, my agent, was also very efficient and straight to the point. I highly recommend both to every Veteran AND non veterans too!
Tim Wuest, Casey Regan, Bret Hansen, and the whole team at Veterans United went the extra mile to help us get into our home. They made the whole process easier than I anticipated. They answered all our phone calls, emails, and text messages promptly. I would absolutely recommend Veterans United to all my family and friends.
