The team we worked with was amazing. Niesha, is a LEGEND!! She was cool under pressure, consistent and made us feel comfortable the entire journey. If you’re listen VU, give her a RAISE and vacation. She is an absolute machine!
This people will try every way they can to help you get into a home. They work very hard for us. I trusted them and it is hard for me to trust people. But after talking to them I could tell they where trying to help. And I am glad we did now we are moving into a home that is safe for my Husband. And that mean's the world to me. Thank you Bert and Matt you are the BEST!!!!!!!!!! THANK YOU VETERANS UNITED !!!!!!!!!!!!!
Would most definitely use you all again.
He and his team were patient with my case and extremely understanding.
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Having to purchase a home while outside the country, Matt and Gabe were instrumental and very responsive to the entire process. We could not have done it without them.
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Thank you.
VU team assesses the realities of the veteran and addresses every issue and delivers a successful experience. We are people to them, not just another number, Their humanity, patience, and knowledge are assets of a force to reckon. Thank you for helping me achieve this lifelong milestone.
They waited to the last couple days before asking multiple times for additional information to secure the loan…keeping you suspense all the way to the end. We had already boxed up everything we had ready to move and we had to search through boxes trying to find information that that they could of asked for up to the last week.
And I thought getting a loan through them would be easy since my last loan was through them and I have an excellent credit rating in the the 800’s.
Response from Veterans United
Thank you for taking time to communicate your feedback, Michael. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Fast process and kept me updated throughout the process
