Overall an ok experience should have shopped around for other places. John was helpful Melissa wasn’t as much there was a couple weeks where she wouldn’t respond to emails and then calling seemed like she hadn’t even looked at the paperwork. Multiple errors found with basic information and when informed staff didn’t make the changes
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Alberto, we value your patience and commitment in sticking with your loan specialist. We know well how it can feel to resolve numerous requests as required especially when it feels like repeated information. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
Veterans united was their from 2019 working with me to get my credit score where it needed to be, and when i got pre-approval they walked me through the pitfalls and never made me feel like i was a lost number in a crowd
Nothing but positive to say about Veterans United, my loan team was once again amazing, went from accepted offer to closing on my new home in exactly a month. Simply a joy and pleasure to have them working for me, will absolutely use again when needed.
Thank you all again for your dedication and support.
Sincerely Ray
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Definitely a straightforward and quick process, very happy with the service
VU made it so easy with the step by step process. They were very honest and informed me that somethings can be repetitive in the process, but doable. Complete the list you will be in a house.
All I can say is if you are looking to buy in the future. If you are having problems with your credit they will start there and they will guide you all the way through the process...
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Would recommend to anyone wanting to buy
It was a great experience
