Rob and his entire loan team
at veterans united make our loan mortgage experience stress free. They communicated with us at all time, made the loan process easy to accomplished.Thank you Rob and the entire loan team who went above and beyond our expectations. We will never forget all your hard work and effort in making our dream home a reality.
Simply put, I will never use another mortgage lender. VU has been awesome for our initial purchase and our refi.
The entire team assigned to us was phenomenal. They ensured our loan was processed in a timely manner, answered our questions thoroughly and held a polite and professional demeanor throughout our home buying journey.
Jordan Williams was a great help in getting us through the hard parts.We want to thank him .
All of you vets out there, check all avenues in saving some money. One good example is the VA funding fee. True, if you have a disability that percentage will be deducted from the fee, but for those with no disability or has a low score, check to see if you can put down a small percentage of a down payment and how that will effected the VA Funding Fee. Check with your loan officer and check early in the game. Good luck and thank you for your service.
Extremely well pleased with Veterans United.
We were honestly disappointed with our experience with Veteran's United this time around. The communication was poor from beginning to end and we were often left to guess what the next steps were and often had to ask what was needed from us as our loan officer didn't seem to know. This is very different than our last experience with VU but has ensured that we will not be using them again for loans in the future. Additionally, as soon as the loan closed and we got everything set up for payments, our loan was sold to another provider which left us to start over again on that process. Frustrating from beginning to end. The only shining star was the realtor that was recommended who was amazing.
Response from Veterans United
Hi Andrew, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan team members we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your agent.
It was a very nice experience.Veterans United were very hardworking. They also made sure things were done right. We really appreciate them.
Veterans United was both professional and proficient. They kept us informed and updated on our status. Our loan officer helped us get our credit score where we needed it to be to purchase our new property 😀. I will definitely be using them again for our next property buying needs.
I could not have asked for a better experience than I had with veterans United. . They are truly a wonderful organization that cares for those who served...they will make you their number one priority and always will be their to make you feel like family. Truly exceptional....
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Be upfront with people...I was suspicious of unexplained requirements and came very close to canceling the process entirely. You expect honesty...be honest and transparent.
Thoughtful and willing to work with the Veteran to bring a successful process for the Veteran to obtain a home. Veterans will be comfortably surprised and at ease during the process for VU personnel put you and your needs first. VU really worked out every kink within the process with an efficient and knowledgeable Team. Paige Tasha and Shawnee provide excellent service.
They were super amazingOnce again. Another lender told me no and they looked into my stuff and said yes
