Veterans United Home Loans made my dream of owning my first home possible!
Nick and his team worked day in and day out for us and we got our home
Our home loan team, specifically Amber was so helpful and attentive throughout the entire process!
I was heavily pregnant and even gave birth to our new little one, which made the process a bit more stressful than the normal. Amber did a great job at making things as easy as possible for us!
The team even congratulated us on the arrival of baby girl with some beautiful flowers in the mail! We appreciate you guys and your diligence in helping us buy our first home!💕💕
I issues are solely with the loan specialist, loan coordinator, and closing specialist. I did raise concerns, which ultimately got me to a client advocate. The end of this process, my and my realtors credibility was tarnished by the closing and loan specialist due lies that we spewed. My final questions for my loan specialist were never answered nor did he ever respond.
Response from Veterans United
Hi Teshia, we appreciate the chance to speak with you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. By providing direct contact information for all of our Loan Specialists and Loan Coordinators we go to great lengths to ensure you'll have an easy time reaching out for assistance. Your conversation allowed our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to reconnect with us, please do not hesitate to reach out for support. We always invite you providing more detail and help us look to improve.
This process was easy and simple not a whole lot of the run around that I have seen before they was all up front easy to get along with and eager to help when I needed it the whole experience was very calming and easy even when I was thinking here it comes they made it an easy transition and for that I am so grateful to this whole team that I had on my side.
5 out of 5 stars for me and my family this was My 1st home buying experience experience and they made it extremely pleasant it's pleasant and as stress free as possible. The V the VU team and Katie rose especially Did a great job of keeping us informed and educated and all of our questions answered along the way they really do go out of their way to to make the best experience possible for their clients thank you VU and especially Katie rose!
Very responsive , and very professional
Would highly recommend to friends and family. A++++
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I just talk to Josh probably like four times my process it was quick and easy Josh all the time Was available for any question I had
Look to these professionals when buying a home. The process is so fast and easy. Just upload what they ask for on computer, next thing you know you are putting the key in the door of your new house!!!
