Poor communication, expectations discussed at onset were not met (45 day close was pushed to 8 mths), had to repeatedly provide documents due to outrageous closing time, lack of knowledge of what was going on most of the time
Response from Veterans United
Hello Joshua, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
They are professional yet friendly. They helped me when Usaa screwed me over. They did the work of a full closing in 2 weeks to make my deadline. One of the weeks was Thanksgiving. The representative texted me so I didn't have to deal with emails or long phone call waits. I am a first time buyer and I had tons of questions and concerns. They helped me with all of them. If it where not for Veterans United hard work and dedication I would not have this house. My wife and I would be homeless. They are amazing and I will recommend them to everyone I know.
They are the best of the best!!! Period!
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I have never had a team that was so attentive. I braced myself for issues, but there never was any! They were amazing.
Veterans United Home Loans provided an excellent service to us. They are very organized and work well as a team. They are very supportive for those going through the home financing process.
In my opinion, Veterans United is a five star company in their market niche. Their quality of service, friendliness, responsiveness and genuine care for Veteran clients is highly commendable. Immediately upon engaging with Veterans United - from the first telephone call inquiry to the final Closing event - their client-facing employees were all exceptionally professional and above all else, client-focused. I will recommend Veterans United to all my friends interested in buying or refinancing a home with a VA Loan.
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My husband and I have purchased two homes through Veterans United and have been extremely pleased with them. I have already recommended Veterans United to several of my friends and they have purchased homes through them and have been very satisfied..
Veterans United is there for Veterans when no one else is, we highly recommend them and will continue to use them in our future needs as well as referring others we know because we will highly recommend they call Jake at Veterans United.
