The team at Veterans United was great to work with. I knew my credit needed some repairing before I'd be in a position to buy, and they were there to help from the very beginning. I can not say enough about how helpful Kayla was during the credit repair process. She checked in monthly and set goals for me to complete to get my credit where it needed to be. The closer we got to getting to the required number, the more frequent she checked in. She transitioned me to the loan team once my credit score was where it needed to be. Olivia was then my go to person. She was great requesting every little thing needed before our loan was sent to underwriting. The whole team was great to work with and the website made for easy uploading of documents and signing of documents.
We had a good experience overall. Thank you.
From start to finish on the loan being processed, I could not believe how fast it was coming along. Everyone was friendly and helpful.
Great team to work with. As a deployed Soldier I found that they were always available to help with whatever part of the process I was working on. They were reliable and made this process easier then I imagined.
I do not recommend Veterans United ever!!! They do not believe in communication, unless it's at the last second or on the date of closing stating they need more information before they can close. This was the most nerve wracking anxiety ridden experience I have ever had to face. I couldn't even give my landlord an exit date till papers were signed. The close date kept changing (extending out), on the actual close date about 3-4 times. I'm just glad we are finally in our new home and don't have to deal with this again, and if so, it won't be through Veterans United.
Response from Veterans United
Hi Jessica, thank you for sharing this honest review. We value your input, and we are disappointed to learn that your closing experience was not better managed. We apologize that our service did not provide the personalized experience you expected throughout the process. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. Your comments will help us ensure that we learn from mistakes and improve for the next customer. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We value your business and hope you enjoy your new home.
If I had to do this again, I will definitely choose Veteran United.
Extremely happy with Veterans United, Amanda and her team! This is the second time using Veterans United and we are again very satisfied.
I would highly recommend Veterans United they will walk you through the process of buying a home. All I had to do was call or text if I had a question and they answered it right away. Thank you for my experience in buying this house I am so happy with it…..
