I always recommend VU to any of my veteran friends!! Without hesitation!!
Ryan and his team had direct communication and any time there was additional documentation required, we were promptly notified/advised.
Nicole and Tyler both have made this a smooth and effortless home buying process! Very informative and prompt! Made this a real experience! The VU app is also a huge help. No regrets whatsoever in working with all 3 and the others involved!
Kevin R. And the team were simply amazing , made the process so easy for me.
Absolutely, without a doubt one of the best home-buying experiences a person could hope for! From the very first phone call, all the way to signing day, my Veterans United team was so kind and helpful. Walked us through every single step, excellent communication - honestly couldn’t possibly be happier!
Couldn't have asked for a better group to work with
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I would recommend to any and all veterans that are looking for a VA home loan. Everything was smooth,fast,and very supportive through the whole home buying process. Especially being a Native American Veteran they have showed us the outmost love and support. We truly appreciate everything Wes Dyer, Matt,and the loan team have done for us. This is truly a dream come true!
Bryan was a great loan officer, he had communicate with me and kept me posted with the status of the loan. As for the rest of the team, they were OK, they didn't reach out as much, and they also did not responded to my emails.
The team Andrew, Becca and everyone else involved were so helpful from the first phone call. Coming home from deployment and never purchasing a house before I thought I was going to be overwhelmed but instead because of this team always being available, transparent, knowledgeable and absolutely helpful made this process so easy! I can honestly say this has been a great experience because of the team there that helped me!
Overall good job experience
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Emmett, Kayla, Michael, and Dustin were great to work with. Would definitely recommend them to any other family or friends looking to start their home buying process.
Everything that the Veterans United did for Darla and I was excellent
Outstanding job.
The main loan officer Marlon Galbreath only talked to me very little, and when he did I got very frustrated when He would ask me questions that he should of already had information provided from people like Greg Fallert who was very informative and kind and did the work not Marlon Galbreath !
Response from Veterans United
Hi Ruth,
I really appreciate you opening up about your experience. I’m so sorry to hear that you felt let down by your loan officer and left to navigate a lot of this on your own. When communication breaks down—especially from the person who’s supposed to be leading the way—it’s incredibly frustrating. You deserved better, especially as a first-time homebuyer.
It’s good to hear that Greg was a reliable and kind presence during the process—I’ll be sure to pass along your kind words. But you shouldn’t have felt like the responsibility was falling on him to fill in gaps or pick up the slack. That’s not how we want our teams to function, and we take that seriously.
If you’d be willing to connect, I’d really like to get you to my advocates to learn more about what happened and make sure your feedback gets to the right people here. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone gets back to you if you reach out outside those hours.
Great service.
