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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,517

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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1 out of 5 Stars

I found working with Veterans United to be a frustrating experience.

Response from Veterans United

Hi Jonathan, thank you for providing feedback around your experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.

5 out of 5 Stars
Would Recommend
headshot image of Jon Williams

Loan Officer : Jon Williams

NMLS# 1862561

5 out of 5 Stars
Would Recommend

A potentially stressful process made smooth and practically stress free by a great team of loan professionals. I will 100% contact Veteran’s United for my next home purchase or refinance.

headshot image of Kyle Upshaw

Loan Officer: Kyle Upshaw

NMLS# 2005288

2.5 out of 5 Stars
Would Recommend

My experience was not the "outstanding" service others have reported. Everything was excellent until the week before closing , when communication was slow and lot of reviews were being done at the last minute. Although we closed on time - it was a very stressful final week. I would suggest daily meetings with your loan officer as deadlines approach to ensure success. And don't hesitate to escalate your concerns - you will get someone to assist. In the end, I did close on time , and worked with a great realtor. So the end result was positive.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

WE LOVE YOU KAROL! Thanks for sticking with us for house number two, we couldn’t have had a better mortgage lender. House number three (not anytime soon) we will definitely be choosing you again!

headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Veterans United is very helpful and patient as they guide you thru the process of buying a home. They are efficient and transparent at what they do. We would definitely recommend them to anyone ready to purchase their own home.Joy & Wally

headshot image of Austin Rapp

Loan Officer: Austin Rapp

NMLS# 1865231

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Great experience with everything involved in the loan process! Very prompt response times and a patient staff willing to explain everything I had questions on.However, I recommend just doing the legwork yourself when it comes to extra services like finding a real estate agent or home insurance. For home insurance, we ended up going with USAA; they were comparably priced to the ones VU suggested but with MUCH higher customer satisfaction ratings. The realtor VU paired us with was kinda garbage tbh and we ended up dropping him.

headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Happy we are finally able to move into our new home thanks to the whole Veterans United Team!

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

I plan to send a comprehensive email to corporate about the great help Jennifer and Veterans United Home Loan was to my family. It means more than any of you may every know.

headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

4 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

0.5 out of 5 Stars
headshot image of Nathan Reeves

Loan Officer: Nathan Reeves

NMLS# 856448

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

4.5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

4.5 out of 5 Stars
Would Recommend

Highly recommend Veterans United for your mortgage loan.
The process is very involved, but that is the case with any mortgage company, however the re-do list was very easy to follow and my loan officer, Shane, was a pleasure to work with.
I am writing this from my new home and am so happy!!
Don't delay, check them out!!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

I was the Realtor and the Buyer and this is my 2nd time using Kyle Gardner! Kyle is solid and makes results, not excuses! I am located in Virginia Beach and will continue to use Kyle for future transactions.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

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5 out of 5 Stars
Would Recommend

Thank you!

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

3.5 out of 5 Stars
Would Recommend

The quality of work and timeliness of getting the refi loan package together was weak. I didn't get action until I questioned why the delay in creating the package. The package provided was inaccurate as it did not contain the latest information on my current loan. Thankfully Max stepped in and helped explain and then rectify the issues.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Devin was instrumental in getting our loan approval. He worked with our budget and gave great customer service!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

4.5 out of 5 Stars
Would Recommend

We were not happy with the title company. They were slow to respond to questions and getting the title insurance.

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

My story is truly one of perseverance, patience and resilience. The entire Veterans United team I worked with these past 5 years are all OUTSTANDING! I cannot rave about them enough. I hope the entire team gets the raise and recognition for their hard-work on my case because they truly, truly deserve it. I will be telling everyone I know that is a veteran to work with Veterans United. Thank you again to the amazing team that made it possible for my dad remain in his primary residence.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

More Reviews

See all 430,517 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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