I found working with Veterans United to be a frustrating experience.
Response from Veterans United
Hi Jonathan, thank you for providing feedback around your experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
A potentially stressful process made smooth and practically stress free by a great team of loan professionals. I will 100% contact Veteran’s United for my next home purchase or refinance.
My experience was not the "outstanding" service others have reported. Everything was excellent until the week before closing , when communication was slow and lot of reviews were being done at the last minute. Although we closed on time - it was a very stressful final week. I would suggest daily meetings with your loan officer as deadlines approach to ensure success. And don't hesitate to escalate your concerns - you will get someone to assist. In the end, I did close on time , and worked with a great realtor. So the end result was positive.
WE LOVE YOU KAROL! Thanks for sticking with us for house number two, we couldn’t have had a better mortgage lender. House number three (not anytime soon) we will definitely be choosing you again!
Veterans United is very helpful and patient as they guide you thru the process of buying a home. They are efficient and transparent at what they do. We would definitely recommend them to anyone ready to purchase their own home.Joy & Wally
Great experience with everything involved in the loan process! Very prompt response times and a patient staff willing to explain everything I had questions on.However, I recommend just doing the legwork yourself when it comes to extra services like finding a real estate agent or home insurance. For home insurance, we ended up going with USAA; they were comparably priced to the ones VU suggested but with MUCH higher customer satisfaction ratings. The realtor VU paired us with was kinda garbage tbh and we ended up dropping him.
Happy we are finally able to move into our new home thanks to the whole Veterans United Team!
I plan to send a comprehensive email to corporate about the great help Jennifer and Veterans United Home Loan was to my family. It means more than any of you may every know.
Highly recommend Veterans United for your mortgage loan.
The process is very involved, but that is the case with any mortgage company, however the re-do list was very easy to follow and my loan officer, Shane, was a pleasure to work with.
I am writing this from my new home and am so happy!!
Don't delay, check them out!!
I was the Realtor and the Buyer and this is my 2nd time using Kyle Gardner! Kyle is solid and makes results, not excuses! I am located in Virginia Beach and will continue to use Kyle for future transactions.
Ready to see for yourself?
Experience first-hand why 340,875 homeowners give us a perfect score!
Thank you!
The quality of work and timeliness of getting the refi loan package together was weak. I didn't get action until I questioned why the delay in creating the package. The package provided was inaccurate as it did not contain the latest information on my current loan. Thankfully Max stepped in and helped explain and then rectify the issues.
Devin was instrumental in getting our loan approval. He worked with our budget and gave great customer service!
We were not happy with the title company. They were slow to respond to questions and getting the title insurance.
My story is truly one of perseverance, patience and resilience. The entire Veterans United team I worked with these past 5 years are all OUTSTANDING! I cannot rave about them enough. I hope the entire team gets the raise and recognition for their hard-work on my case because they truly, truly deserve it. I will be telling everyone I know that is a veteran to work with Veterans United. Thank you again to the amazing team that made it possible for my dad remain in his primary residence.
