All told you guys were great and I'd both recommend you to others and use you again. Not sure what your "concierge" was supposed to do?
The experience was wonderful for buying my first home. They guided me through credit repair to closing documents. They were very knowledgeable, helpful, and kind through the entire process. Chris and Rachel answered every question I had and the entire team went above and beyond with every question or request I had. I would recommend them and/or use them again in the future.
Great process and great people to work with.
You will not be disappointed. We shopped the local vendors as I think that is important, but in the end, I needed somebody who understood what a veteran needs really are. I also got a crazy good rate.
The paperwork is easy....it might seem time consuming but in the end it is worth it....the staff and team work hand in hand and always put you first.
I bought many homes in the past and I normally went to my local bank. The local banks that I've dealt with were nothing special, some a little better than others but the same basic headaches of buying a home. I decided to try something different and after doing my due diligence I decided to buy my home through Veterans United. Buying a home through Veterans United was no question the best decision that I've made. The support team that I received was incredible. My loan team made my home buying process incredibly easy and headache-free. If you need a realtor they will team you up with a knowledgeable realtor that understands the VA loan process. My entire loan team was fast to respond to all of my questions and they all were highly motivated to help. When it was time to close they gave us the contact information to the local utility, cable, internet, and water companies in the area. From start to finish, buying a home through Veterans United was the easiest and best decision that we made. Good luck!
excellent company, good customer service and very streamlined...
It was a very nice experience with Veterans United. They answered all of our questions and helped us through the whole thing step by step. And the people were very nice.
Rob's entire team was very helpful. Every member made themselves available at all hours. Great group of people to work with.
My first closing back in July 2020 was such an easy process and smooth.
Then we refinanced this year in June and went the same.
My loan agent Danny was excellent. He answered all my questions I had in a professional and respectable manner.
I would definitely recommend Veterans United.
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The important notes first: I would use VU again in the future, and they beat another lender's offered interest rate by 0.35%. The closing costs were higher for some reason, but with the lower interest quickly recouped in 3 years. I don't recall having to provide so many documents during my first home purchase over 10 years ago with a different lender, but it was easy to upload everything online. The actual closing appointment was very fast, around 10 minutes. I was told COVID sped a lot of the process up as they could switch to more virtual signing, and I hope VU continues this process. Start to finish, I was able to close within several weeks.
