To Joey at Veterans United , I want to sincerely thank you for your incredible help from the very beginning.
Even though I didn't have all the qualifications, Joey believed in me and guided me on how to improve my situation in order to get approved. I am very grateful for the support and professionalism. Highly recommended!
My loan coordinator Ben was super helpful, he was able to help me answer all my questions!
Any time I hear people talk about buying a home, i mention veterans united. Its been very easy every time from the using the app, to communication with the team throughout the entire process.
Carma Bittle and her team were outstanding throughout the entire process. Highly recommend them if you are looking for an extraordinary lending agency!!
Absolutely amazing team!
John and the team were wonderful. They helped me with any question no matter how "ridiculous" I thought it was!
I am very pleased with how easy the process was, and how quickly everything moved, in the short time we had available to get our home!
Horrible experience. The most disorganized process I have ever been a part of. We were misled the entire time. We were assigned a loan officer that was going to be in vacation throughout the whole process and our file was given to the most incompetent person who didn’t even have the licenses or education to guide us through. We Given a close date, told the process was going smoothly, told we were pretty much wrapped up and to go ahead and give our notice on our current place then proceeded to drag their feet and close date causing our family immense stress and without a clear place to live. If I had to go back, I would NEVER go through them again and I absolutely will NOT RECOMMEND.
Response from Veterans United
Hi Christian,
I’m really sorry to hear how stressful this experience was for you and your family. Buying a home should feel exciting and supported, not confusing or overwhelming, and it’s disappointing to hear that the process felt disorganized and left you uncertain about where things stood.
It’s especially concerning to hear that you felt misled about the progress of your loan and your expected closing date. I understand how upsetting it must have been to give notice on your current home based on those expectations, only to have the timeline change and create uncertainty about your living situation. That’s a difficult position for any family to be in, and I’m truly sorry for the stress this caused.
I’d really like the opportunity to learn more about what happened and review your experience with our team. Feedback like this is important, and having the chance to look into the details helps us address situations where communication or expectations may not have been handled as clearly as they should have been.
If you’re open to it, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you for sharing your experience.
Sincerely,
Claire S., Client Relations Manager
Ken Ordyk and his team did an amazing job with our loan process. He did a great job communicating and answering all of our questions quickly and effectively.
These guys are AWESOME. Very professional. They made this process truly enjoyable.
Our experience with VU was nothing short of amazing. Cole & Katie guided us every step of the way. Their knowledge, professionalism and communication made the process pleasurable. We are very impressed and grateful to this team! I would recommend VU to all veterans looking to purchase a home.
Veterans United (VU) made the purchase of our new home as easy as possible. Any delays with the purchase were with the builder, and VU kept us informed through the entire process via text, email, and phone calls. My online MVU account was a great tool.A big shout out to Toby and Zach for making our home purchase a smooth and easy process.
I would highly recommend Veterans United to family and friends. I’ve actually already recommended Shawn Hall to a few of my friends. This was my first home buying experience and I really didn’t know what to expect. Shawn Hall was phenomenal! He was very attentive, he made sure I understood everything that was going on and set my expectations well. He is very passionate about helping people and that showed thought the whole process. His communication was top tier! My situation was different because we were supposed to close on one house and it fell through due to the seller, however Shawn was extremely positive and guided us through and we closed on the second home. Shawn did make me feel like a number that most lenders would make you feel like. He made me feel like a person that deserved the home that I wanted and made sure to do all that he could to make sure I was taken care of and for that I am truly grateful! Shawn was the highlight of my experience and he is a huge asset to Veterans United! His team was also great to work with also. Sarah was definitely on it! She made sure information was put out accurately and in a timely manner to make sure all parties were on one accord! The team is an All Star team!!
