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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,515

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2 out of 5 Stars

I would not recommend Veteran’s United if you’re a first time homebuyer. They seem to act too busy to give any attention to their clients unless you complain. It feels like you’re more of a number than a client. Even after explaining something multiple times, they will have proved to have ignored you when it comes time to sign things at closing. Their emails convey to the customer that you are nothing more than a paycheck. In no way through the process was I made to feel comfortable.

Response from Veterans United

Hi Derek, thanks for sharing your experience. A member of our Client Advocate team is available and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. While there are aspects of the loan process that are outside of our control, we want to focus on what we can; it is important that we take all feedback into account and look for ways that we can best serve in the future. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.

4.5 out of 5 Stars
Would Recommend
headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend
headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

4 out of 5 Stars
Would Recommend
headshot image of Ben Morgan

Loan Officer: Ben Morgan

NMLS# 2012739

4.5 out of 5 Stars
Would Recommend

All team members who assisted me with my home loan process made the experience a happy one vs. nervous with questioning. They all collaborated to make sure my documents were handled safely and accurately. It was a pleasure working with them and I will definitely refer friends moving forward.

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

4.5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

4.5 out of 5 Stars
Would Recommend
headshot image of Jamie Booth

Loan Officer: Jamie Booth

NMLS# 1323716

4 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

4 out of 5 Stars
Would Recommend
headshot image of Jack Burris

Loan Officer: Jack Burris

NMLS# 1933973

5 out of 5 Stars
Would Recommend
headshot image of Kyle Rutkoski

Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend
headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

4 out of 5 Stars
Would Recommend
headshot image of Kevin Osterhaus

Loan Officer: Kevin Osterhaus

NMLS# 1960695

5 out of 5 Stars
Would Recommend

You can definitely depend on them in their affords.

headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Danny Reyna

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Veterans United made our dreams come true. After our banks we had been banking with for over 20 years turned us away, Veterans United provided us with hope. They treated us with the upmost respect and was straight forward with us. Tyler and his team (Abbey, Tanner, and Megan) was on point from the start. I would highly recommend this team to anyone of my battle buddies and have already informed them too!! With the upmost respect and gratefulness, I want to so Thank You to Veterans United along with Tyler, Abbey, Tanner, and Megan. THANK YOU!!! Serrano family is grateful for all your hard work.

headshot image of Tyler Jones

Loan Officer: Tyler Jones

NMLS# 1493936

4.5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Josh Stack

Loan Officer: Josh Stack

NMLS# 1368665

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4.5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

We could not be any happier or grateful to the whole team that we worked with through out this process. We look forward to our new life!

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

3.5 out of 5 Stars
Would Recommend

A little disappointed with them

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend

Easy process can be a bit tedious with paperwork but worth it in the end. Would recommend very good people that care about veterans. Glad I crossed paths with them especially Nick my loan officer great guy.

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

4.5 out of 5 Stars
Would Recommend

Really good working to get the best deal possible and fast. Always there to help

headshot image of Alissa Thomas

Loan Officer: Alissa Thomas

NMLS# 2030055

5 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

More Reviews

See all 430,515 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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