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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

419,934

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

No further comments.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

2.5 out of 5 Stars

I will not be using VU to refinance my loan in 6 months. Your under writing and the qualifying process was incredibly horrible...

Response from Veterans United

Hi Edward,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our underwriting and qualifying process was so frustrating. Refinancing or purchasing a home should be a smooth, transparent journey, and it sounds like we fell far short of that in your case.

Our goal is to make every step of the process clear and supportive, and it’s disappointing to hear that we missed the mark. Your experience shows us that there are areas where we need to improve, particularly in our underwriting process, to ensure a better experience for our clients.

If you're open to it, my team would appreciate the chance to understand more about what went wrong. We're committed to learning from this and enhancing our processes to provide a better experience for future clients. Your feedback is important to us as we work on making meaningful improvements. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out whenever it’s convenient for you.

4 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

Aaron Laxson is an outstanding loan officer, I highly recommend him for anything mortgage related. Thank you Aaron along with the rest of your team!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Working with the staff of Veterans United was a total joy. They were professional in every step of the process and ensured that loan process ran smoothly. Thank you for a job well done!

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

All I say job well done veteran united team

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

A flawless process as always.

headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

David Smart was super helpful in guiding us into to our new loan. The overall exemplary performance for our team was impeccable.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

The whole team was stupendous. Thanks everyone for doing a great job.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

0.5 out of 5 Stars

The 1st house I was going to buy in NH fell through because of magnanese and iron. Horrible experience. It caused me to lose approximately $5000.00 out of my pocket.
The house I just bought didn’t even test for magnanese or iron.
No consistency, communication sucked. Everybody is out to gouge everyone. It was one of the most stressful experiences in my life.
End of story.

Response from Veterans United

Hi David,

Thank you for taking the time to share your experience. I’m truly sorry to hear about the challenges you faced during your homebuying journey. Purchasing a home should be a rewarding experience, but it sounds like this process was full of unexpected hurdles that caused you unnecessary stress and financial loss. This is far from the experience we want for our clients, and I apologize for the impact this had on you.

Losing approximately $5,000 due to the issues with the first property in New Hampshire is a significant and frustrating setback, and I can only imagine how difficult it must have been to go through that. The inconsistent approach with property testing, specifically regarding manganese and iron levels, is something we need to examine more closely. Consistency and thoroughness are essential, and I apologize that we didn’t provide that for you.

I’m also concerned to hear that communication with our team was lacking during this time. We strive to keep our clients informed and supported every step of the way, and it sounds like we fell short of that commitment in your case. You deserved clear, proactive communication, especially when navigating issues like property testing and potential delays.

Your feedback is invaluable, and we take it seriously as it helps us identify exactly where we need to improve. If you’re open to it, we’d like the opportunity to look into what went wrong in more detail and see if there’s anything we can do to address the challenges you faced. Please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out anytime that’s convenient for you.

2 out of 5 Stars
headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars
Would Recommend

I could never ask for better service , I never had a concern from day one. Not on the first loan or on the refinance

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

4 out of 5 Stars
Would Recommend
headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend

Highly recommend! Having a team during this process made it much easier as a first-time home buyer. Thanks for everything!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

I had an excellent experience with our home buying team. Everyone made sure any of my questions or concerns were answered immediately and were extremely helpful when it came to understanding the process.

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Great team to work with overall. Home buying can be stressful, but this team made it a pleasant experience from start to finish! Kudos!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

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5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Highly Recommend Veterans United

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

This was a great experience, had an odd situation and worked out perfectly with patience and great stewardship with all parties involved

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

We are very pleased with the experience we had with Veterans United. Our team was a powerhouse and got us through every step of the way. Thank you all for your help. We can’t wait to step foot into our new home!

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

The team did a great job was surprised how quickly thing came together. They did a awesome job of getting me the info I needed. Thank again for helping me get my home.

headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

4.5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

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