When there were issues or little bumps in the road Kenny fixed them!
My wife, Leuanne, and I have had the pleasure of working with Brian Flanagan and Tanner Smith in connection with our original Veterans United VA loan and, most recently, the refinancing. Brian and Tanner demonstrated that they are not only highly competent and quintessential professionals, but also men that have a genuine interest in serving veterans. Brian, in particular, has bent over backwards to answer our questions and work through the challenges we encountered. Leuanne and I had several alternatives for refinancing, but we chose Veterans United because of our trusted relationship with Brian, Tanner and their staff. We consider Brian to be a friend as well as our loan officer.
Nathan and Sara McGuire are both the best. We have Loved doing business with them. Such a wonderful team. We are very pleased with our experiences with Veterans United!!!
Dane and Mike were absolutely outstanding. Couldn’t have asked for a better team. Dane estimated my numbers as close as I could have asked. Mike was excellent with day to day communications. Both were there for me anytime I needed them to be and Dane even returned my call while he was on vacation. The whole process was smooth and I always had a positive outlook with these guys leading the way. Thanks to Dane and Mike for making my experience effortless for a first time home buyer. Dane had the best advice when I asked him his opinion and Mike stepped up for me when I needed him to. I always felt like I was in good hands. A+ would 100% recommend.
At first I was skeptical about Veterans United. However, I knew retired (Lt.Col) and resident funny man Rob Riggle was on their side so I decided to give them a shot. One of the best decisions we have made. They found a way for me get my forever home and now lowering my rate...for free! (the lowering the rate part) For my previous loan I had a well known credit union handle it. Never again. I will be using Veterans United from here on out.
I highly recommend if anyone is considering financing or refinancing their homes use Veterans United Home Loans and ask to speak to Taylor Clark
They were all very patient and kept me informed on any of the processes and questions I had.
I have not had a good experience refinancing as I am now at a point where I no longer have flood insurance as the loan process got drug out until my flood insurance expired and veterans united cancelled the escrow payment to renew the flood insurance. When I called to get this corrected I was passed back and forth between their insurance dept and their escrow dept and told that the original escrow was closed so they couldn't help me I was then placed on hold where they disconnected the phone call on me.
Response from Veterans United
Hi Franklin,
I’m so sorry to hear about the issues you’ve faced during your refinance, especially with your flood insurance and the challenges you had trying to get this resolved. I can only imagine how stressful and frustrating it must have been to feel passed around between departments, only to have your call disconnected. That’s not the level of care or service we strive to provide, and I truly apologize for the inconvenience this caused.
Your situation is important to me, and I’d like my team to take a closer look to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for bringing this to our attention. We take feedback like yours seriously and want to use it to improve the experience for others in the future.
I would recommend this team to anyone who is looking to purchase a home. I have bought a home before and it was a horrible experience, but working with this team was effortless. They made it stress free and exciting. Thank you again for all your kindness and help throughout this process!
I was quite skeptical of using Veterans United at first. As soon as I got my first call and began to work with the ream, I could tell I was working with a top notch team. I would set to sea any day with Veterans United. Anchors Away!
It was truly a blessing to have gotten to work with this team! I couldn’t thank Harry, Abby, and Tayla enough. It was my first home purchase, and any questions I had they were quick to answer. I had no issues at all during this very stressful process. Everything went smoothly and we closed right on time! Thank you all again being amazing!
I cannot express enough how great Daniel Perry was from the first phone call to get my pre-approval to the date of closing! Dan was knowledgeable, thorough, and explained everything in a way that I could easily understand.
Dan, Chance, and the team made our first time buying a home feel like a smoother process then I ever imagined.
Thank you all for making this dream come true for us! We are extremely grateful and highly recommend Veterans United!
-Carolyn and Nathaniel Wells
They really did an outstanding job. I would refer Haley and her team to any one that is looking for a great service hands done. Thank you Haley
