Everyone was great and the process was fairly smooth.
The team we worked with was outstanding and very helpful with our loan for our new home.
Rachel and Wendy were great! Thank you so much for helping me through this!
Shannon and Elizabeth, and the rest of the Veterans United team gave me outstanding service. As a first time home buyer, the process was stressful and overwhelming at times with the exception of the Veterans United team. Shannon and Elizabeth always answered my questions immediately and made the transition smooth and comfortable. I could not have imagined a better team to help me in this process and I am extremely grateful. I plan on going through Veterans United again in the future and will highly recommend them to others. Bravo Zulu
Lending team was great easy to get a hold of and pro active on moving cost discounts and support for to dos great job !!!!!!:)
My team really went the extra mile when the seller wasn't very forthcoming about information on my new home. They even went as far to call the owner of the company about construction issues ensuring the house passed inspection so we could close the next day. The entire process was first rate. Highly recommended.
This was the smoothest home-buying transaction I've ever had (out of the 7 so far). I could literally have bought the home all on my phone. The team of professionals at Veterans United are all TOP NOTCH customer service reps! In a world where customer service seems to be a thing of the past, you will be excited to find out that all the "good ones" left and went to Veteran's United. Friendly (And I mean very friendly) service combined with knowledge and experience seem to be their mantra.
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Definitely will recommend to all, the team was great from beginning to end and made it a stress free experience for a first home buyer
Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.
OUTSTANDING service.
True symbol of teamwork. Kevin and his team worked hard to make our process easy as possible. I’ve purchased 8 homes in my life and this was by far the best and easiest purchase. High grades for this crew.
Jake Force was absolutely wonderful in guiding my wife and I through the entire process. Veterans United was so much easer to communicate with than the 2 major military oriented credit unions and I would highly recommend them to my friends and family.The VU website and portal are east to use and I appreciated the “to do” feature which helped my wife and I stay on track and move forward in the loan process.
I would never recommend Veterans United my experience here was a Horrible.
Response from Veterans United
Hi Joseph,
I’m really sorry to hear your experience with us was so negative. That’s not the feeling we want anyone to walk away with, and I’d like the chance to learn more about what happened.
Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
VU worked to help me secure my VA loan even though it looked like all odds were stacked against me. I am confident I will move into my new home today due to the hard work and dedication of the VU team. I would definitely recommend them to all military members and their families.
Everyone was great! The personalized service I receive was excellent!
It was quick and easy. The app helps you stay on top of everything and engaged with your team.
