Ashley Fitzgerald was a little late of some emails it seemed. It felt like we were getting thing last minute on a few occasions.
I would highly recommend my loan officer Shawn Hall. Very professional and was always there when I needed him with questions or advice. In fact we talked so much throughout the process of my VA home loan that Shawn became a friend. With this tough market I was ready to give up a few times. This man always found a way to turn things in a positive direction for me. In the end I found the house I’ve always wanted and my team made sure we closed fast. Thank you Shawn!
Honestly everything went great. Would highly recommend Ross and my loan team. Everyone was very professional and at the same time still treated me like an actual human being
Overall excellent experience. There is a lot more to buying a home today than when we purchased our last home 20 years ago. The team was helpful, answered questions and concerns, and kept us abreast of each step in the process.
The team was in my corner and held my hand through the whole process and was patient with me which meant a lot and calmed me down Thanks vets united
I used Veterans United for my first home purchase in 2019, and I had such a good experience then that they were my first and only choice when I decided to refinance in 2022. It was a pleasure dealing with Danny Kliethermes again. Chris Primmer did a great job stepping in to finalize the loan while Danny was out of the office. Jenny Foster was an absolute rockstar coordinating all the documentation I needed, helping me find a new insurance provider to stay under budget, and communicating with me regularly throughout the process. The VU website and app made reviewing and uploading documents a painless process. Overall I’m completely satisfied with Veterans United and I recommend them to any veteran seeking a home loan.
Overall my experience with the VA home loan was a nightmare and there were definitely things Veteran's United could've done way better. I felt there was a huge lack of communication there between then after the appraisals and the end stages of the closing. It felt like a nightmare and I was finding out had news here and there from outside sources like my realtor that they should have been telling me, but because so much had already slipped past them, like a corrupt appraiser that wasn't doing his job and I was on edge, it felt like they didn't wanna deal with me anymore. Overall my team did fight hard to get me my home though and I appreciate all the trouble Jon went through to get me here.
Response from Veterans United
We appreciate your feedback on this matter. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We will also be researching your appraisal process to determine what our team may do in the future to help prevent a similar experiences. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Every one was super nice and helpful. They also didn’t show frustration with my millions of questions daily. Thank you to everyone.
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Jessie and the entire team was amazing! Everything went smoothly from the beginning with the pre approval process all the way to the closing. We had no issues at all and that in itself was a lifesaver for me! I will recommend Veterans United to everyone!
Veterans United really went beyond the call to get the deal done. I really appreciate the teamwork and would recommend them!
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I relocated to another state and Veterans United was there every step of the way. I was able to find a home and move in within 5 weeks. It was a great experience and I would recommend Travis and Janet to any veteran looking to purchase a home.
I really appreciate Whitney Brown and all of the team for helping me get through this process. Thank you all for your support, encouragement and professionalism.
On a real note you guys need to keep that check list and insure you got solid team members like David. Guys like myself are getting out hitting the ground running trying to find a place to lay our heads and you guys made that Happen! Keep up the Good work guys.... Another One bites the dust!If you want to use this in one of your commercials all you got to do is pay off my Loan and that cartoon character actor you guys got can read my annotations and will call it square!
Great people who truly care about getting you your first house or your new home
Jake first started talking with me when working with another lender. The other lender just dropped me out of the blue and he and his team stepped up and made sure my dream of owning a home came to be reality. Jake is the real MVP in my book through and through.
Best one stop shop from start to finish. Loved having a “to do list” to always check and make sure nothing was being held up on our end. Couldn’t be more pleased with Bert Shaw and hopefully we can work with him again in the next few years when we transfer again.