Veterans United has been amazing to work with and we absolutely love you guys. If we buy another home someday we will be back and will tell our friends about Veterans United. Communication was always extremely quick and informative. We felt confident about every step of the process.We started our home buying process with another major Military oriented bank/lender and their communication and process caused us to look elsewhere. When they realized we weren’t ready to buy that week because we were waiting on a job offer, they called and email 3 separate times about closing our mortgage application. When Veterans United learned we were still waiting on a job offer before we could purchase, they were checking in weekly to see if we were ready to move forward in the process and constantly providing us info to prepare us for looking and placing offers on homes. When it was time to look at homes we felt confident in the knowledge Veterans United had provided us.
Got the job done but communication was poor. The communication in the beginning ( the first week) was good. But, after that the communication dropped to an all time low and it became very frustrating. We called countless times during the times she stated she’d be available but she’d rarely answer and we could not get a call back when requested. Don’t get me wrong, I love emails. But a returned phone call is always great too. It also bothered me that we found out we were clear to close around 2pm but our loan specialists mentioned they found out that morning. We were waiting around all morning on this news so we could hit the road early and head out of state, and we mentioned our rush to receive the news repeatedly. Yet somehow the good news of our clear to close was delayed to get to us until late that afternoon. It just confirmed how poor the communication was throughout this whole process.
Great Job.
Megan Chavez! Well done! Thank you so much for your tireless effort to get us to closing.
Veterans United Team is A MUST HAVE for every Active Duty/Veteran buying a house/property.They are my GO TO Team to buy my next house.
I would recommend Veterans United to anyone who is seeking to use the VA Home Loan!
Ready to see for yourself?
Experience first-hand why 338,895 homeowners give us a perfect score!
If you are looking to finance a new home loan you should put Veterans United at the top of your list to contact. We have been through the process of obtaining a new home loan several times before and this experience with Veterans United was by far was the easiest, most pleasant and stress free.
Ask for Caleb.
Awesome experience!!!
