Ive delt with john lucas in the past very helpful and super in ease. This current home loan was a partial disaster closing went wrong 3 times. Had to have 3 separate closings and last one was 60$ more and was veterans united mistake. So they wouldn’t do anything to help with that so over 30yrs would cost far more then 60$ over a period of 30 yrs. there was nothing they could do or would do especially for a veteran or veterans. Basically stuck it to me and i bare the burden of it. I was not happy nor was it right or fair. John said he asked to rectify it but they said no. So profoundly unprofessional and wrong. I wouldn’t recommend them from here on forward. John lucas i would definitely but the institution as a whole absolutely NOT!!!! 60$ over 30yrs at 2.75% you do the math far more the 60$ vu wouldn’t eat i had to. Ty john for your help professionalism and character. Yt c morra usn (89-93)
Response from Veterans United
Christian, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Would 10/10 recommend Veterans United to any and all of my friends and Family. My first time buying a home was made extremely easy due to the due diligence of two wonderful employees that work there.
I highly recommend choosing Veterans United for your home loan needs. Their professionalism, enthusiasm and dedication proved to be a significant factor during my home buying experience. I felt as if I was their only concern. Normally the purchase of a home is one of the more stressful events in a persons life. My worries and reservations were non-existent. There are a lot of companies seeking to earn your business. Veterans United seeks to earn your friendship. Your served your country, choose Veterans United serve you.
My 1st home buy experience was wonderful
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