we breezed through it as they had everything on file
Poor underwriters. They couldn’t get that my new home would be my permanent residence, not an investment property - or my loan specialist just didn’t communicate well. It took 10 months to finally tell me my FHA loan was not up to their guidelines. They wanted a ridiculous additional 10% down payment. Maybe it was my loan agent that became the straw that broke the camel’s back, but my wife and I will not recommend.Didn’t read and/or communicate the appraisal letter of my house for his team, which screwed me a little. Didn’t read and/or communicate the eviction notice of the previous renting tenant that was leaving the home I was buying to live in to his team, which screwed me out of my 10-month long loan process. I give him props, he got me a conventional home loan within an additional month, but his figures were off by $10 thousand dollars, which misled my dad (the seller) BIG TIME out of how much he thought he would’ve gotten - you’d be mad too if you were missing $10k from what you were supposed to be receiving. He was condescending to my title agent, with a tone, asking her if she had even ever had experience with a situation like this before. To my knowledge, he never apologized or took responsibility for any of this. It’s November and we’ve had nothing but issues from him SINCE JANUARY. I will not do business with him or Veterans United again. We’ve had nothing but annoyance after annoyance.
Response from Veterans United
Hi Jonathan, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Veterans United takes care of you and make the process simple and easy for you
The house buying process is excruciating but Veterans United made it easy and seamless. My team couldn’t have been any more attentive or understanding. They were all positive lights in such a stressful journey. Thank you again all.
Awesome company
That Mia is a great service. The team has the out most respect for its customers through every step. Always make sure you felt that your concerns questions and feeling were all out above all else. They always return called and answered emails that same day or the next.
The mobile notary did a fantastic job too by explaining the loan and my rights as a consumer. She was very kind, patient and informative during my time so timing the loan documents with her. As a consumer I would feel very comfortable and happy to hire her if I were an employer. Thank you!
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Overall the Loan Team was outstanding! From start of mission to end of mission. Everyone I dealt with was very professional and very knowledgeable with the task at hand.
I would highly suggest to any Veteran to seek out this team.
11/10 would recommend for any veteran
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Second time with Veterans United… I highly recommend them.
If you are considering a home loan, I highly recommend this Company as their rates were good and service even better. Everyone was on top of the ball from day 1.
