Thankyou for a great experience!
this is the place to come for home purchasing
Danny called numerous time and was very personable. This 100% is an team that gets their clients and the end goal of veteran ownership!!Thank you!
We had a wonderful experience with veterans United, they walk you right through everything, all the paperwork even help you with the stress, I recommend veterans United 100%
I have purchased 4 other properties and this go around has by far been the best stream lined process. This experience was easy and less stressful. Thank you!
I highly recommend VU to anyone looking for a loan. VU has a phenomenal system by which they take care of you while making you feel like you are their only customer. The VU teams that we worked with went above and beyond providing us information, resources, and a level of care that led to our dream literally becoming a reality when other lenders had told us that there was no way. I will be forever grateful to VU for their amazing and unparalleled services.
Most of my day-to-day contact was with Daithe and he was great. Very knowledgeable, responsive and kept me updated throughout the whole process.
Made the whole process as easy as possible. Outstanding team who seemed to really care!
Overall the experience seemed fine until the last few days. Three days prior to close, we found out there was over 6 months of taxes that weren't accounted for in our final disclosure. After discovering that, our loan specialist Kody Gilbow attempted to remediate this issue by applying a credit towards closing. Come to find out, this credit was likely not because of the loan team dropping the ball on providing us with an accurate closing disclosure outlining up to date closing costs, but because Kody never updated our entire loan to list myself (Joseph) as the primary VA loan beneficiary.During the initial stages of the loan process, I was to be the primary loan beneficiary due to my 100% disability rating and the associated VA loan benefits that come with that. Our initial loan disclosure listed my spouse (who is active duty and not disabled) as the primary. We called Kody multiple times, emailed, and after several days he finally told us that we needed to just sign the document and it would be fixed "later"--obviously this was complete B.S. in hindsight.Come closing day, the title company representative notifies us that I (Joseph) am not the primary loan beneficiary, the issue was never corrected, and Kody attempted to white wash the unresolved problem by applying closing credit for another problem Veterans United created.Finally, Kody Gilbow provided me with, and verified, THE WRONG WIRING INSTRUCTIONS. Therefore, I spent the morning of closing trying to retrieve thousands of dollars from another title company. This delayed closing, and could have completely ended the sale if I could not have retrieved the closing funds. I never received any correspondence from Kody or a phone call attempting to correct this error or even provide a canned apology.We will not be using Veterans United ever again, and will actively dissuade those we know from using your services.The sloppiness, lack of attention to detail, and unprofessionalism of this organization is reflected in our experience.
Response from Veterans United
Joseph, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.
Thank you all!
Chris and his team were awesome , were great to work with.
Every veteran should work with Veterans United!!
Veterans United has been extremely helpful. We have been trying to buy a house for the last six years. Veterans United helped us make that dream a reality.
As a first time home buyer, I had no idea what to expect but Veteran’s United made the home buying experience much easier. Everything was straightforward and they communicated with me often throughout the process so I never had to wonder what was happening with my loan. I would absolutely recommend Veteran’s United to other Veteran homebuyers.
