They did great answered all my questions and if one wasn’t available another would help us, I thought it was a long drawn out process super quick and easy. Thank you so much
This was my first time purchasing a home. As such, there were a lot of things that I did not know. I never felt punished for asking questions that I may have needed to know before starting this journey, nor did I ever feel like I was taking time away from this team of professionals from any of their other duties or responsibilities. Every time I had a question, I either received the answer, explanations on any misunderstanding that I had or the time from the team members to help find the answer to my question. I would absolutely recommend them to anyone that would be looking to purchase in the future.
I was more than happy with everything they did for me. Made the refinance of my home simple and uncomplicated. I highly recommend them for your needs.
Jessica you are amazing thank you so much. Melody thank you for your detailed explanations. Rene thank you for it giving up and fighting with and for me including your help on vacation Rebecca. This was hard fought but working with you guys as my team made it worth it. Thank you guys very much.
Rev. Anthony Brittingham Sr
All is have to say is great job all around things went smooth and stress free.
Overall I was very pleased with the service provided!
This was one of the worst experiences of my life should have been a happy experience but lack of communication made it very stressful. I will never use Veterans United again.
Response from Veterans United
Benjamin,
Reading that this was one of the worst experiences of your life really hit me. That’s not something anyone should feel after buying a home—and I’m so sorry we were part of making such a meaningful milestone feel that way for you.
I can’t undo the stress or frustration you went through, but I do want to understand how things got to this point. Clear communication is a basic expectation, especially in a process as personal and important as this one. It’s disappointing to know we didn’t provide that for you.
If you're open to sharing more, I’d truly appreciate my advocate team to have the chance to listen and learn from your experience. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that works for you.
alls want to say is that you guys fond solutions to make a hard warking America and a retired veteran and his family very very happy. we love our new home. thank you all sp very much.
Connor was wonderful to work with. A couple of hiccups along the way but it all went well. We made it through and couldn’t thank everyone enough
Phenomenal all around. Couldn't ask for a better Team to walk me through my first home buying experience
As someone doing this for the first time I can say that the team responded when needed, answered any questions, and we finished all of this in what feels like record time with little issue overall.
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Amazing to work with it was easy process no stress great communication we would 100 % recomend them
got the job done
