Veterans United wanted us to find a home for our family. We weren’t just another salary we were a family and they treated us that way.
This was our second time using VU and each time they made it a seemless process. Quick, easy, and excellent customer service.
The team always treated me with dignity and respect. However, they were very inaccurate with multiple answers and systems that were given throughout the process Resulting in a stressful and costly closing day, a day that should have been a happy day/celebration for us.
Response from Veterans United
Hi Mark, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Trust Veterans United, I will never use a different company for a VA home loan again.
Our experience with Reed and the members of my Veterans United made our home buying experience so pleasant. We even closed a week early! I highly recommend Veterans United.
Stay clear of Vishal Patel and the team at veterans United!! They will hit you with so many fees and lie to you so they can make the most money out of you. Horrible experience and my words simple can’t emphasize how bad my experience was!
Response from Veterans United
Thank you for this feedback Anthony. A member of our Client Advocate Team is availble to discuss any additional details. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
To veteran like me you want the best you can get you have given the best you have thank you for your service. Veterans United knows this
The first realtor we got sucked. She submitted a notification to Veterans United that we weren’t looking for a house anymore after she created a communication issue by asking us to us an application that could track notes and viewing requests on houses we liked. Then she wouldn’t check it. Had to text her and she said she’d reply faster by text. We left a viewing and said we were gonna keep looking and then we got an email saying she told the lender we aren’t looking. Once we got reassigned to Terry, things got better. We viewed a ton of houses and even had an offer in that fell through before ultimately buying. He was super helpful.
Veterans United made the process of buying a home insanely simple.
This whole process was amazing. The whole team I worked with were just incredible and I really couldn't have ask for a better experience, thank you!
If I had to do it all over again, I would make sure I had the same team. You all have been awesome!
