Stay away from this organization they are unprofessional and this experience was a nightmare. I will tell everyone I know to use someone else for their mortgage. I feel like this organization is using the name veteran to get over on people.
Response from Veterans United
Hi Josey, thank you for sharing your feedback and for letting us know about your experience. We want to first thank you for taking the time to speak with one of our Client Advocate team members so we may continue to work hard to ensure situations such as these do not repeat in the future, learn as much as possible about what caused your closing delays, and how to best mediate them in the future. We certainly hear you and understand your concern for the veteran and active military community, which has unfortunately been the target of unsavory marketing practices. Veterans United Home Loans has specialized in the VA home loan for more than 15 years now, and while we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share further information regarding this with the previous advocate teammate you had spoken with or any other matter, then please do not hesitate to reconnect.
It’s Arnelle Rd… not Amelle
Response from Veterans United
Hi William, thank you for providing this information. We know clear and effective communication is a top priority, and a member of our Client Advocate team will update all parties accordingly. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
This company goes out of their way to help you. They stay in contact with you to let you know where your loan stands. 100% satisfied.
Was great from beginning to end. Was helpful and quick with anything I needed help with.
We would like to thank Veterans United in everyway for their help with our home loan. Their knowledge, experience and ability to work as a well trained team is the best. I would highly recommend Veterans United if you are buying a home, you will be glad you did!
I'm aware of some of the difficulties others have had trying to secure a VA loan. I have experienced none of those difficulties. The process was smooth throughout and I never experienced any surprises. I am very pleased with how the process has gone and would recommend VU to any other veterans looking to purchase a home.
No one compares to Veterans United for a VA Loan! I know, because I tried from another company who actually turned me down. I contacted Veterans United and they went to work ASAP! What a great experience from start to finish! These guys are 100% Top Notch VA Loan Experts!
Thank You Again Wesley and Team!
The experience was great. There was great communication and all our questions were answered quickly. Signing documents was quick and easy.
Great experience
Buying a new home is always stressful but Hanna and Dawn made everything happen as quickly and efficiently as possible. They were great to work with and I would recommend them to any new buyer of a home.
As a first time homebuyer I expected a lot of difficulty with the process but Veterans United made it simple with very little stress. It really kept the excitement of home buying exiting the way it should be.
You can contact any of the team for support. They will respond!
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Went out of their way to make the home buying comfortable and smooth, stayed in constant contact, everything except closing was digital via secure app, and they were responsive!
