The whole processed seemed to be slowed down by bureaucratic red tape, completely unnecessary. I had a loan concierge. Not sure what that is or his purpose. My loan specialist was nonexistent, and her assistant who seemed to be handing our loan was out of the office more than she was in. The whole process was way to slow.
Response from Veterans United
Hi Richard, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. Please reach out to us if you would like to discuss your experience further.
If all the Veterans United teams are this efficient any veteran world wide will be able to own the home they want
Highly recommend.
Outstanding service! I can’t been my happy with the results. Thanks again Veterans United
Exceeded My Expectations! Jordan My Loan Specialist was The Best. Kept my Wife and I informed every step of the way. There isn’t a Rating System that could adequately rate how truly satisfied we are with Veterans United Loan Process and Our Loan Specialist. Thx VU
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Thank you all. The experience was simple and easy. Very professional and helpful the process was very easy.
Processing of documents went smooth, but VA loan specialist just didn’t communicate much.
I came to VU with a low score. I worked with their credit specialist and joined homebuyers groups and was able to meet the requirements. The process was quick and smooth.
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Would buy another house with VU with George as our loan specialist. Thanks George!
Mason was great as well, he and Jeremy make an amazing team. THANK YOU VU TEAM!!!
The staff of Veterans United is top notch! Their knowledge and system made my home buying process extremely fast and easy. The tools and tutorials that are available, along with a very knowledgeable staff; helped me understand and navigate each step of the home buying process. I couldn't be happier with the way my first home buying experience went!
