I escalated my concerns to a supervisor. When I tried to follow-up with him, his line would ring once and hang up. Told he would give me updates and never heard from him again after my complaint.
Response from Veterans United
Hi Kristen, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in working towards the common goal of closing on the house your earned with your benefit.
The whole team from Loan officer: Brad Edwards, Credit Consultant: Jamie Arnold, Concierge: Mackenzie Allen, Loan Coordinator:Kristen Ruesch was extraordinary, they were all very professional and help us along the home buying journey. We would recommend Veterans United to any Veteran looking to purchase a home.
Great job Veteran United Home Loans. It was so easy and stress free! You get my highest rating 5 stars!
Veterans United goes above and behind to ensure you get the best loan possible. Without Veterans United I am not confident we would have been qualified for a home large enough to raise our family. They made it possible to get approved and stay approved.
This was so easy to navigate and my Real Estate Agent, Julie Wycoff was absolutely wonderful. Promptly responding to any questions and worked hard to help me get my Perfect Home!
Overall the loan process was well executed and required little further interpretation.
Well done!
I never used my VA before because they could never beat the conventional rate. This was not the case here. Veterans United was the lowest rate I could find, also, if you are a disabled veteran you may be entitled to other benefits depending on your rating.
I can't recommend Veterans United as a VA lender in a sellers' market. It's clear that they've made efforts to streamline the very difficult process of meeting VA requirements, but in our experience, their underwriting department several times failed to bring issues to our attention until just prior to closing - each time resulting in our having to beg an angry seller to extend the closing date rather than allowing the deal go out-of-contract and select from the many other bids she'd received.
Response from Veterans United
Hi Eric, we value your honest feedback and for taking the time to provide this information. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your overall experience with our teams and process. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please do reach out to us if you would like to discuss your experience further.
we found that veterans United was very professional and very good company to work with
Yes I am thankful I have my new home!!!!!!!
I was very pleased and thankful for the speedy closing,and for the whole team staying in touch withus through this process. They were very helpful with my questions and provided all the information I needed. I would highly recommend them to anyone. Thank you Veterans united. 5 star service.
