Make sure you know where you're moving, who is doing what, what dangers are inherent to the area, Don't assume that when you ask or assume and inspection is being done that it's not the appraiser doing it. Remember Apprasiers, APPRAISE THE VALUE OF WHAT IS IN THE HOME THAT MAKES IT WORTH THE Asking PRICE. An inspection by said appraiser is not the same as the inspection of value and when in ask for an inspection the people know you want an INSPECTION. Make sure your team, appraiser, and agent know you want a copy of the issues the day it is started so you know what the issues are and can make an informed decision. Cut your "TEAM" back to 3 people and copy all on everything you need, questions asked and your requirements for the purchase of the home. We were total novices at this and told everyone we talked to that fact. Oh and we are old. No excuse just fact, there needs to be someone looking out for the buyer not just the sellers interests. I could go on bit what's the point at this point in time.
Response from Veterans United
Hi Michael, we appreciate your honest review. You have helped us understand critical ways we might improve our service. So much effort goes into every loan application to meet expectations for communication. We understand how the home buying process can get stressful, especially with a cross country move and working to gather the required documentation. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
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Ryan is the person for the job, could not ask for any better !Thank you !Best Regards, Roger H.
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Truly from the bottom of my heart thank you. This has been the hardest year of my life. I lost my wife who was my best friend on May 28th at 6:08pm due to cancer. We started dating in the 7th grade and married at 18. She was with me through everything and loosing her this year I swore to our 3 beautiful children I was going to purchase the home there mom and I had always dreamed of one day having so that we could build her a garden to place her ashes by so that she may always be with us. I didn't know how or even if I could fulfill my promises but I knew I wouldn't give up until it was done. Veterans united helped me actualize my promise to my children and from the beginning to the end everyone acted as if it was there home they wanted, so I know in my heart my wife must have guided me to you. Thank you for who you all are and what you all stand for, God bless.
"I pledge allegiance to the flag of the United States of America, and to the republic for which it stands, one nation under God, indivisible, with liberty and justice for all."
~The Morrison family
I would recommend Veteran's United. It has been 18 years since I purchased my last home, so it took getting used to signing documents electronically, but it was great to have Veteran's United guide me when it was necessary to provide information and set a date to complete documents to be one step closer to closing on my new home.
Great people to work with!
