Lucas and his team are the best they worked with thru each step Melissa was also with me each step explain how we use the portal she and this team thank you never been so happy working with this group
Veterans United was a very simple process. They made sure they had all the information they need to make the process smooth and painless. They also pair you with a great team that specializes in certain areas (i.e., loan, insurance, accessories for your home, real estate, etc.). Compared to the other lenders I've looked at, they make sure you get the best deal.
We were nervous about buying a house, didn’t think we had everything needed to get approved but Veterans United made the home buying process so easy. They walked us through every step and answered all our questions so fast it was easy to submit all the required documents. I would recommend them to everyone.
Billy Jones was awesome, very accessible, and did exactly what was promised both with my purchase and now my refinance. The whole process was so easy, I actually forgot I was refinancing until they sent me my clear to close! Good stuff!
Should you have questions or concerns just call & talk, they have answers to anything that can or will come up. My entire tram are great & amazing people. The communication was open & they were always available to help us through the entire process from start to finish! They helped us finally have a place to call HOME!!!
Thank you!
The Veterans United Team was a joy to work with! We had such a positive experience and we are extremely grateful for the work they did to ensure that.
Great to work with and great personalities.
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Veterans United is amazing. As a first time home buyer the process was beyond easy. They are very transparent on what you need, what they are doing, and the timeline on when everything will be done. This whole time I expect to be nervous and stressed but it was the complete opposite. The staff that you work with is fantastic. Don't hesitate to ask questions because they will get answered. 100% recommended in your Veterans home buying needs. Thank you VU for everything!
I did get a little frustrated that the loan officer (Allie) and loan specialist (Ashley) were communicating more with my realtor than with me. When things would pop up in my to do list, there wasn't a conversation with me, Ashley would let my realtor know and that doesn't make much sense to me.
Also, when there are things put in the to-do list, especially when there are a large number of items, I would reccommend that it become standard operating procedure that SOMEONE reach out to the buyer to ensure they understand what each of the items are or to ensure they don't have any additional questions.
I would definitely recommend Veterans United, its staff and affiliates, to others seeking a VA loan.
Veterans United is a great way for someone to purchase a home who doesn't have the ability for a down payment. There was a lot of paperwork and hoops, but for the service you are getting I feel as though everything balanced out. The VA has high standards for the home ypu purchase and requires that any and all work to be done on the home prior to moving in. However, because we could not afford a down payment, I didn't complain. We are very happy with our home and are very thankful to Veterans United for helping us in this new adventure.
You will not be disappointed. They make one of the hardest and stressful situations a breeze. I really mean a breeze. They really know how to work with people and there systems work. Easy online applications, downloading docs, signing. So grateful
