Your final grading system is too vague. Poor to Outstanding: It's about meeting customer expectations, which you did for the most part, throughout the entire journey.If you want to add real value, try understanding when you met or exceeded customer expectations.I did have a question that took almost 2 business days to get a simple answer.The locking in of a rate was confusing, and really not completely answered.The concierge service was basic, I asked about mortgage insurance, and they gave me one reference of a company that will basically sell to anyone. If you do not know how to do internet searches, the concierge service would be extremely useful.
That being said - the MyVeteransUnited system and website is easy to use, and it was scary how easy it was to get the loan. I got a VA Loan in the mid 90's and it was a much more complex process.
Over all a pleasant experience. Your folks are all, each and everyone, easy to do business with.
I encourage every veteran home buyer to give Veterans United a chance. Once you do, you won’t need anything or anyone else. Truly a blessing beyond any expectations.
This place is tight, yo. For real.
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Thanks again for making a usual stressful process the easiest!
The process online is so simple and the team is absolutely the BEST - this is my second time using this team and I wouldn't go anywhere else.
Thank you to Veterans United & Staff!!! We appreciate all your hard work!!
This is our 3rd time using Veterans Unitied Home Loans. We used them to buy our first Veteran's Home Loan house in 2014 and have refinanced with them twice now. Every time has been easy and great. Their streamline refis are done so quickly it amazes me! Any road bumps that may arise they have helped easily navigate them and get us through to the closing date. Thank you all so much! We refer you to all our Veteran friends. Will look forward to using you again in the future!
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Jennifer Wade was my other loan specialist that was in constant contact with me and a large part of the process. Jennifer made sure everything stayed moving and answered all my question quickly and efficiently! With the outstanding assistance of DeAnna AND Jennifer I was able to provide all the required information days before closing, providing the underwriters with the time needed to do their job completed.
The team is very flexible to your needs and don't hesitate to ask. Their team made the buying process easy and smooth. HIGHLY RECOMMEND!!!
I have already told 3 other veterans about this great company and service. I can’t stop raving and ranting about how great you guys are.
