Veterans helping Veterans. We all have each other's back. Could not ask for anything more
Very professional and helpful throughout the whole process. Would definitely recommend Veteran United to someone.
Top shelf service!
This was my third home loan with Veteran's United and I have been very pleased each time. The team always makes me feel comfortable and takes care of things quickly. I was very pleased.
My process started out really great. But the last month before we closed on our house it seemed like everything went downhill quickly. Phone calls and emails were not returned in a timely manner, if returned at all. I am happy my family and I got the house we wanted but I am not impressed by the lack of communication between the mortgage team, myself and my realator.
Response from Veterans United
Hi Matthew, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. Often times a job change mid process can create delays but we want to ensure that everything was meant with the same urgency. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. We want everyone to feel that we go above and beyond to deliver outstanding service. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
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Great experience! The whole team was very communicative and helpful. The process was quick and the checklist system worked very well. A+ first homebuying experience!
Anna Hebrank was also a big help in this process. She provided utility information, all of the information that’s easy to forget or difficult to find.
Great job from start to finish!Thank you
Tony Stephenson and his AMAZING team were TOP NOTCH! Being in the sales industry i know the importance of giving all to the customers/clients and let me tell you that Tony and His Team surpassed my expectation's. I will highly recommend Veterans United to everyone and i will personally let everyone i know about my experience with VU !
