Haley and Jenn were helpful along the whole way, there were times were I thought they were asking for too much, but my realtor let me know it was all normal, Haley and here team were always around to answer my questions. Definitely will go through this process again with Veterans United.
Now let's talk about Amanda!!! She called me with shear EXCITEMENT stating that YOU ARE READY TO CLOSE!!! Her enthusiasm is 2nd to NONE!!! You feel her sincerity and energy through the phone!!! I think Baasim is the most laid back of the TEAM. He contacted me, introduced himself and filled in and responded in a TIMELY MANNER!!! Definitely an EXTENSION of Adam... This TEAM IS AMAZING MAN!!!
I understand the loan amount is alot, and that may warrant a bit more research into meself as the borrower. However, I found it a little offensive that I was required to “explain” how my skills out of the military were to transfer to a civilian job. I have excellent credit, and make a solid government salary as a supervisor for the department of veterans affairs. I get that alot of servicemembers and veterans may not have these things, but it seemed a little ridiculous to have to provide that information. Especially since i am sure you could have located it yourself if you were really that interested.
Response from Veterans United
Erin, We apologize that our service did not provide the personalized experience you expected throughout the process. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become or feel invasive when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
I would like to say thanks to Will and Alex for such a great job, please keep it up! Your really good at this and I will recommend you to all the Veterans I know. Thanks again!
Best experience with a mortgage ever
Bryan Kay also did an amazing job about answering questions and keeping me informed and things to be done. Very courteous and professional.
Take the leap... They'll catch you and guide you through the entire process 👍🏾.
Whether you are buying or refinancing Veterans United will help you get it done.
Veterans United is professional and hires the best of the best. Nicholas Staudenmyer, and his team impressed me from day one and continued to impress me each step of the home buying process. I'm extremely happy and grateful with my home buying experience and the support I received .
