I do not recommend working with Veterans United. I had a complex loan file and was familiar with the VA loan guidelines per the VA Pamphlet 26-7. While I questioned my loan officer, Chris R, on the specific requirements for my loan, he blew me off and said my concerns were not an issue. At the closing table, the VU closing department halted us halfway through signing because he did not properly process our file. We nearly ended up homeless and out tens of thousands of dollars because of his choice to ignore my escalations. It took senior executive intervention to salvage the contract and closing and that was with ME providing them a detailed plan on how to close the loan properly and I am not a loan officer nor lending professional.
Will always recommend you guys!
Chris is incredible knowledgeable and professional. I would reach out to him about any questions concerning real estate. I have already recommended him to other people and I would to anyone else in the future. Chris is the man!
We would recommend Billy Jones and Veterans United to anyone looking to buy or refinance a home!
If you are a veteran looking to purchase a home, Veterans United is the place to go! The process is streamlined, the personnel are what you would hope, in every way, in the home purchasing experience. Their website is intuitive, secure and easy to use. It really helped me stay abreast of what was happening at each step of the home loan process. I can honestly say, I have no complaints at all. I would like to say a big thank you to Veterans United! What an outstanding organization in every way!
Did a very good job
Veterans United had a great team. Always quick to respond to emails and update on the process.
Great service 10/10
VU Home Loan works with you from the beginning to the end! I appreciated the accessibility I had with my loan officer (questions, concerns, etc.). I felt like a valued customer... not just a “quota” figurehead.
Highly recommend.
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My experience with Veterans United and the Veteran Realtor assigned to me, local to my area was fantastic. Resources were provided to help ease the many preparations and use Veteran related businesses. I would recommend them to anyone, especially a veteran!
Cindy is the best she is always looking out for us
Document upload process was quick and efficient.
