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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,517

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

0.5 out of 5 Stars

Loan process was not conducted in an efficient manner. Delays in processing caused not only additional expenses to clients, i.e, credit card interest fees, but also additional frustration. Loan Specialist did not provide follow up phone call to client on any loan process. After seven (7) home purchases and closings and three (3) refinances: none of these processes had any problems. Veterans United Home Loans was the worst Home Loan process we have experienced.

Response from Veterans United

Richard, thank you for taking time out of your day to share this information. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We would like to learn more about your experience. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

4 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

Folks, this company is great. They are down to earth, not the stuffy bank lender. Veteran's United focuses on you, their technology is excellent, they communicate promptly and want to help you to homeownership. .

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

We really enjoyed working with Tate and Taylor over at Veterans United. They were really knowledgeable and helpful with the loan process and they made buying our first home a breeze! We would recommend them to anyone.

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend

Would recommend 10/10 times to anyone looking to buy a home. Veterans United made our first home buying experience an easy and enjoyable one. Thanks Veterans United!

headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Greenemeyer

Loan Officer: Kaleb Greenemeyer

NMLS# 1858768

5 out of 5 Stars
Would Recommend

The VU team is awesome. They’ve made the home buying process stress free for me. The loan specialist team was very informative, responsive, and kind. Thank you for the wonderful experience.

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

Top notch team that really digs in to help vets with the home buying journey! Very mission oriented and worked very hard to make my closing date despite the hurdles thrown at them. If you want a house, these guys and gals will make it happen!!

headshot image of Kevin Osterhaus

Loan Officer: Kevin Osterhaus

NMLS# 1960695

5 out of 5 Stars
Would Recommend
headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

4 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Veterans United is will no doubt take care of you expeditiously and efficiently. You will at ease and welcomed every step of the way on your home buying journey.

headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

4.5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Brother and sister Vets: if you're in the market to buy, look no further. This is an upright and on point company that constantly and consistently communicates, is available throughout the process and makes a mind-numbing situation into an informative and professional experience.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

highly recommend to anyone looking for a first time home or even experienced buyers to use veterans united.

headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

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5 out of 5 Stars
Would Recommend
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
headshot image of Vince Bentinganan

Loan Officer: Vince Bentinganan

NMLS# 1987234

4.5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

4 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

5 out of 5 Stars
Would Recommend

The Veterans United Team, especially Stephen Erickson and Marina Chiodini were excellent. Marina went out of her way to explain things to me start to finish and made the whole process painless. She is so excellent at what she does. Stephen was excellent to deal with as well. I would definitely recommend that Veterans who know they are going to pursue a VA Loan for their home, choose Veterans United.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

4.5 out of 5 Stars
Would Recommend

I would recommend Veterans United to all of my family and friends.

headshot image of Sarah Woodard

Loan Officer Development Specialist: Sarah Woodard

NMLS# 1185391

More Reviews

See all 430,517 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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