Loan process was not conducted in an efficient manner. Delays in processing caused not only additional expenses to clients, i.e, credit card interest fees, but also additional frustration. Loan Specialist did not provide follow up phone call to client on any loan process. After seven (7) home purchases and closings and three (3) refinances: none of these processes had any problems. Veterans United Home Loans was the worst Home Loan process we have experienced.
Response from Veterans United
Richard, thank you for taking time out of your day to share this information. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We would like to learn more about your experience. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Folks, this company is great. They are down to earth, not the stuffy bank lender. Veteran's United focuses on you, their technology is excellent, they communicate promptly and want to help you to homeownership. .
We really enjoyed working with Tate and Taylor over at Veterans United. They were really knowledgeable and helpful with the loan process and they made buying our first home a breeze! We would recommend them to anyone.
Would recommend 10/10 times to anyone looking to buy a home. Veterans United made our first home buying experience an easy and enjoyable one. Thanks Veterans United!
The VU team is awesome. They’ve made the home buying process stress free for me. The loan specialist team was very informative, responsive, and kind. Thank you for the wonderful experience.
Top notch team that really digs in to help vets with the home buying journey! Very mission oriented and worked very hard to make my closing date despite the hurdles thrown at them. If you want a house, these guys and gals will make it happen!!
Veterans United is will no doubt take care of you expeditiously and efficiently. You will at ease and welcomed every step of the way on your home buying journey.
Brother and sister Vets: if you're in the market to buy, look no further. This is an upright and on point company that constantly and consistently communicates, is available throughout the process and makes a mind-numbing situation into an informative and professional experience.
highly recommend to anyone looking for a first time home or even experienced buyers to use veterans united.
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The Veterans United Team, especially Stephen Erickson and Marina Chiodini were excellent. Marina went out of her way to explain things to me start to finish and made the whole process painless. She is so excellent at what she does. Stephen was excellent to deal with as well. I would definitely recommend that Veterans who know they are going to pursue a VA Loan for their home, choose Veterans United.
I would recommend Veterans United to all of my family and friends.
