This is our 4th time working with Ted Richardson and his team. 2 mortgages and 2 refinancing. All 4 times went seamlessly, professionally yet friendly. I would highly recommend Ted and his team to any veteran looking to buy or refinance a home.
Everybody we worked with at Veterans United was very nice. The process with them was very smooth and quick. Was a very good experience.
I would definitely recommend Veteran’s United. I called around and got several quotes and by far Veterans United was the best deal. They were very supportive and easy to work with. Thank you all for your support and help in helping my family with our new home purchase!!!!
We have no gotten a home loan and refinanced with Veteran’s United. The process is so easy and the team has been helpful both times. I would only use them in the future!
The required documentation was not upfront and became a moving finish line as the process proceeded. I provided repetitious documentation along with non traditional elaboration not outlined in any VA or lender guidance/policy provided to me for requirement of qualification of the loan.
Response from Veterans United
Hi James, Thank you for sharing your open and honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Especially with travel and occupancy requirements, it is important we ensure all the correct and most accurate information for compliance purposes when working towards the finish line. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to our client advocate team if you would like to discuss your experience further.
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Julia, our loan coordinator, was amazing. She had answers right away or if she didn’t know it she got back with us the same day. We really appreciated the way she engaged with us.
