USAA dropped the ball in handling my mortgage loan and Veterans United was there to pickup the pieces. Their knowledge and experience navigated me safely to closing and I am now enjoying my new home. I highly recommend Veterans United for all military, veterans and family!
I know that doing a refi via telephone, email and online across six time zones took extra effort. Adding covid restrictions to the mix as an obstacle made this even more challenging.Steve was a total professional throughout. Always responsive and available to answer questions and explain anything I didn’t understand.More importantly, I felt that Steve empathized with my situation when things didn’t quite go to plan.I would recommend Steve to anyone looking to refi.Thank you and well done.
Overall experience they the VA was horrible. Two months to close a loan is unheard of in these times especially since collateral was well over asking price of new home. Glenn our loan officer was everything you would expect from a loan officer. Michelle was super awesome and a pleasure to work with.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. James, we value your patience and commitment in sticking with your loan process, even when things became frustrating. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
I will definitely use Veterans United again and would highly recommend them to first time home buyers.
Veterans United is the only way to purchase a home if you're a Veteran; for a Veteran to use another method is insanity.
I had a great experience with Veterans United I was always aware of what's going on and always kept updated
Veterans United was been the best experience for my home purchase. They work effective in all matters concerning you and your needs. They communicate constantly and do not leave you hanging and uninformed. I would use them again and refer them often. What a great company!
You guys are great!!
It was a real easy job getting everything done with Drennanon and his group. My hats off to all of you.
Thank you
Alan Perez
Overall, the entire experience working with Veterans United was excellent. They worked as a team and provided me with a feeling of trust. Thank you so much!
Moving is always a stressful situation and service members know all too well. Veteran's United provided a one stop convenient site to facilitate our preapproval, real estate agent, home search, to offer, to purchase.
Y’all kick ass! Thank you. This as such a simple process and the stress we had with other things wasn’t there on our end.
I highly recommend Britney McMurry and her team. They made the whole experience easy Peezy.
I was very surprised with the experience I had. I reached out to veteran groups on Facebook to find a good lender and VU came with pretty high marks. Unfortunately I did not have that experience. I made sure to follow up with those groups and advised them of my piss poor experience I had. I would advise the next person not to fall for the sales pitch at first and if you do go with them. The first mistake they make or question they don't answer, leave!
Response from Veterans United
Calvin thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused miscommunication along your home buying journey. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
First time buying a home, and by the grace of God, it certainly won’t be the last. I just want to share my experience working with Veterans United, the whole process from application date to closing took a month and 3 weeks, it went by pretty fast! It has been a great outstanding experience so far! I can’t thank my Loan Officer and his team enough, if you’re looking for the very best team that will provide you with a first class customer service experience, highly experienced, motivated, dedicated that has a great sense of humor, look no further, please allow me to introduce you to my Loan Officer and his Phenomenal Team, with a standing ovation, a round of applause, and with a grateful heart, I present unto you:Brian Bradley,
Mary Papa,
Lee Ann Jestis, and
Parker McDougal.Thank you so much, you have been of great help in every aspect, no doubt you’re the best! Fantastic Team! Number one in the world!!!They ensured I provided every required documents with detailed instructions on what was needed and provided tremendous help throughout the whole process.Thank you once again for your service to our Veterans across the States, thank you for everything you do, thank you for putting a smile on our faces, we really do appreciate it.May God bless you, bless your home and uphold you to the very end. Thank you so much.
Mason, Cassie and the team at Veterans United had my back the whole time. I couldn’t be happier, and every veteran out there looking for a home, give these guys a call!!
Experiance with Veternas United was flawless. The client protal was eay to use to upload and view documents and keep me in schedule. Everything is explaing and plus using the videos tutorials to answer question on the loan process. Great team of experts to help every step of the way. Great communication on call and text was a plus, and always answered my questions. Thank you!!
Every did an amazing job making the home buying experience smooth and easy.
