Other lenders are impersonal with annoying sales calls, ridiculous hold times and terrible customer service. I will only deal with Veterans United for now on. They stay ahead of the competition in every way making them the best choice around. Ella is a real pleasure to work with, I highly recommend calling her.
As a first time home buyer with unpleasant experiences with previous mortgage companies, Veterans United was like a breath of fresh air. From start to finish, your team members (yes, a whole team is put in place for your application process) are in contact with you at least once every week to two weeks. This begins at pre-approval and continues through closing. They update you on your status along the way and even just call to check how you're doing while looking for a home to purchase. Very friendly and knowledgeable staff.
Heidi and her team were wonderful. They made the whole loan process so easy and stress free. The streamlined online system walked us through the process so well, I can't thank you all enough!
This is my 4th property purchased in my life and the first time I'm completely dissatisfied with the loan processing service and then they charged me $3200 for their services, it was not worth it.
Response from Veterans United
Hi Dennis, thank you for your open and honest feedback. A member of our Client Advocate team has connected with you and does remain available to discuss your final documentation in greater detail. The VA allows lenders to charge up to 1 percent of the loan amount to cover origination, processing and underwriting costs. They can choose to either charge you a flat 1 percent origination fee, or pick and choose among a host of fees, so long as they add up to no more than 1 percent. If the lender isn't charging the flat 1 percent fee, then VA buyers can pay some fees and charges that would otherwise be unallowable. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to reconnect with us.
Website is easy to navigate and sign and upload documents. Great team and staff!
The whole process was made very straight forward and easy. Great thanks to the entire team that assisted me especially Abbey Duley.
I will on refer to Veterans United home loans!!
Would highly recommend. It is great to deal with people who care.
Thank you!
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Best loan company we have ever worked with. Thank you
We were very satisfied with our experience working with the team and underwriting during the process or pursuing our cash-out refinance and final closing. Job well done!
