If your not purchasing a new home and your potentially buying an older home which may have issues. Make sure to talk to your loan officer about what requirements need to be met to get the clear to close or you will be in escrow for a prolonged amount of time. I personally had a bad experience working with an unexperienced and disrespectful loan coordinator. I have recommended Veterans United in the past to fellow veterans, active duty members, and family because of a pleasant and stress free experience. However this time around it was the opposite.
Response from Veterans United
Hi Serafin, your honest feedback is valuable and we thank you for sharing your voice with us. One of our Client Advocate team members has already begun to research your comments and is availble to discuss your experience directly. It is our goal to provide expert and reliable communication through a dedicated Loan Coordinator. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We would appreciate the opportunity to use this as a teachable moment (as when we know better we can be better) and invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Pleasant experience, enjoyed working with our team to get our new home!
A great group of people
Easy to work with
Thanks
We have been very happy with veterans United in the entire process of buying our home. The entire team has been efficient, helpful and very much on top of all concerns and questions. We would recommend them highly and are appreciative of their efforts to make our experience the best we have ever received.
Working with Rob was amazing. Even though my realtor had a plethora of short comings, Rob made sure everything stayed on track. I highly recommended veterans United
My only regret is that I didn't find veterans United a long time ago. The ease and simplicity of contacting them and navigating through any questions or concerns that I may have had regardless of the stage of where I was in the loan process is exceptional. This company truly is a step above the rest. In a Time where we need to be able to trust one another veterans United definitely helped me reinstall that trust between homeowner and mortgage company.
TOTALLY POSITIVE. WE ALWAYS KNEW EVERYONE WAS 100% WORKING FOR OUR SUCCESS.
Overall a great experience and I would recommend Veterans United and Mike to all my friends.
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The entire home buying process was made easy and as quick as possible. I’m thankful for the assistance and would absolutely recommend their service to another vet.
The housing market in 2021 is very challenging. When I called Veterans United the first time I had a low hope to be approved for a mortgage loan amount that allows me to get the house I wanted. Jonathan was very professional, he understood my situation and did all that it takes to preapprove the amount I need to get the house. He was following up and kept me updated with any changes. I think making that call to veterans united was the best decision I made in 2021. Thank you all
Choosing Veteran's United Home Loans was an eye opening experience! From the Senior loan officer down to the Realtor, my loan process was easy! They were very helpful! They guided me through the whole process.I really appreciate everything they did! Thanks Veterans United!
We were first time home buyers trying to purchase property during one of the most difficult times to buy (Summer 2021) and the service and professionalism we received while working with Veterans United was simply outstanding. We felt supported through this entire process and felt as though they truly wanted what was best for our family. I would highly recommend them to anyone!
