Anyone that is able to use this team in the future would be remiss if they didn’t! Best home buying team out there!
Veterans united , thank you , as we are seasoned Veterans you made us feel at ease and we had comfort in knowing that we had a whole team of professionals that would walk us through the process. Thank you so much because at times it could be daunting, but you guys have the best bedside manner. Special shout out to Bill Bates as your team is a reflection of not only veterans united but the leadership in which you contribute to the team. Thanks for the T-shirt. We gotta take turns cause I only got one. I’m smiling thank you so much.
Working with VU has made the lengthy home-buying process effortless and simplified through all the support you receive. The next time around, I would use a realtor recommended by friends and family, but the team provided top-tier assistance overall.
Alea, Alyssa, and Grace all helped me so much. They made this process very smooth and I’d recommend this team to anyone looking to buy a house.
To Mr. Eric, Mr. Shan and everyone who worked this process you all are awesome!! You all worked so hard for us and kept us informed with every detail of the home purchase and process. You all paid attention to detail and were always willing to answer our questions and give us feed back in a timely manner. You all bend forward and backwards for us. And also were here when we needed to vent. Thank you all!!
All of you made this experience enjoyable and as stress free as possible. Thank you!
Thanks for everything.
Brice, his team, and Veterans United are top notch. I can’t imagine ever doing this so easily without their skills and courtesy!
Shoutout to the whole team! Great work and thank you!
Kris was excellent. Very communicative, provided concise information and worked well with us in understanding our loan and getting through the loan process. This was our 5th morgage process we've been through and by far the best and easiest due to Kris.
The entire team at VU help me by understanding my unique situation and going beyond doing some research to figure out what else I needed to get my loan approve. From Travis, Chance, and Briana they dedicated themselves to make this happen. I am beyond satisfied with their efforts, excellent team at Veterans United.
Some things could have went smoother. Underwriting doesn’t seem to pay attention at times, which is worrying. My loan coordinator Alix was absolutely wonderful. She was on time with everything and answered any and all of my questions. She was a freaking rock star!
Thanks for everything ❤️
Do not tell us lies. I was lied to about the locked in rate. They changed it right before we closed for the second time. I was lied to about closing. It moved for WEEKS. I was also lied to about when I would have to pay. I was told payments wouldn’t start till two months after closing. That was not the case. This was a horrible experience and the only reason we had to experience it is because we are poor. Improve your processes.
Response from Veterans United
Hi Ivi,
I’m so sorry to hear about your experience. Buying a home is such an important milestone, and I can’t imagine how frustrating it must have been to feel misled during the process. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
I’d like my team to better understand what happened with your rate, closing timeline, and payment schedule so we can address your concerns and see where we went wrong. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com when you have a chance. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but you can always leave a message, and we’ll get back to you as soon as we can.
Your feedback is invaluable, and we truly appreciate you taking the time to share it. I’d love for us to have the opportunity to help make things right.
This is the second time using Veterans United to purchase a home. We did canvas around with other lenders. However, the sheer professionalism from Veterans United has outshines all competitors. Never once did they try to speak negatively about their competitors. They simply reinforced what and how they can help throughout the process. This character and professionalism is what won us over, and will continue to win us over.If you want a lender that will treat you right and fairly, then look no further.
It was an entirely smooth process working with VU. It was efficient and through they got me to the closing table without much hiccups. I would do it again with VU they are like family to me.
I cannot think my VU team enough. As usual, the communication was on point. Kendall kept me in the loop along the way. He made my refinancing as easy as possible!
Refer to the above statement. I don’t believe you could find a better team of people to work with than the team at Veterans United. Thank you so much!
