Jason Lacey is the consummate professional who was easy to work with and dedicated a lot of time and effort to get final approval from unrealistic underwriters demands
The team was extremely helpful and worked to ensure we understood every aspect of our decision. They let us know when we were getting a good deal or when we should pass on making an offer. We were able to do video walkthroughs of houses during the pandemic with our real estate agent and they would highly problem areas and oversights in the home design and whether the house was actually worth the price. We likely wouldn't have bought a house for a few more years if Veterans United hadn't been a resource for us to use.
If I should get the chance, I will always recommend you. It was a complex process made easy through the tools and coaching you offer. Thanks again!!
Veterans United well done. I thank you for your service to me. I started out with 2 other lenders. The 1st one was a disaster. The 2nd one was a very well known and award winning lender, but I had some issues with some of the staff early on and then I saw the ad about VU and knew from the start it was going to be a great experience, which it was. Thank you!
We love VU and have recommended you many times, however out of our 3 loans (in the last 3 years) with the company, this was probably our least favorite experience. I look forward to seeing improvements when we work with you again.
If we had to go through the home buying process again, we'd choose to go with Veterans United over and over again.
It was a great experience working with Veterans United especially with the COVID issues that had to be negotiated. However even with that they were prompt and professional throughout the process. Would definitely recommend them.
I will be sure to use veterans united when I buy my next home
Underwriter was terrible at communication and waited until the last second to get whatever she needed
It seems as if this company was so eager to push the loan through that what had been discussed initially was completely ignored. Do not tell people what you can do for them and then blow it off!
Response from Veterans United
Thank you for sharing this with us Dewey and feeling blown off is never the experience we would have wanted for you. It is our goal to provide expert and reliable communication and we would like to learn more about your journey with us. One of our Client Advocate team is available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
Painless and peofessional
