They gave us the lowest rate but it should have taken only 30 days maybe 45 days at the most to complete. Overall poor communication.
Response from Veterans United
Hi Stephen, while we are thrilled that you received a low (or the lowest) rate, we understand the stress involved when an unexpected complication delays a refi closing. While there are aspects of the loan process that can only take place once all conditions (old or newly updated during your process) have been satisfied, clear communication and setting those changing expectations is key; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is available for more information and to discuss ways we can best serve you and others in the future.
This is a great place to refinance with the staff is very knowledgeable and great to work with. I would recommend this company with all my fellow veterans, friends and family.
The team we worked with at Veterans United for both the purchasing of our home, and the refinance, always went above and beyond in helping us throughout the entire process. Our family is so grateful to have had their help.
Veterans United was very professional every step of purchasing and refinancing my home.
If you haven’t spoke with someone about purchasing your home, look no further! Veterans United will go above and beyond for you every time. I give them a 10/10!
We have used Veterans Unite two time in purchasing our home and refinancing. They are efficient and very professional. The entire experience was smooth and fast. I would definitely recommend them to all Veterans.
If you want to buy a home using VA, there is no other place I would recommend than Veteran's United. You will not be disappointed in letting them handle your VA loan needs.
I'm not good at these but I will say that it was a good experience and everyone involved was very helpful
Derek's great. I hope he's around next time I need to use Veterans United.
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Very good
You used to shop for insurance to help vets out. That would be nice as you guys were always able to get great rates.Notify your customers when there is an issue and dates are closed or moved and if a document needs to be done ASAP.
Process was very easy. Matt and his team were amazing and we were able to close quickly on our home. ability to use docusign and to upload records my self aided in keeping the process moving smoothly.
Very much appreciated the team approach.
