Entire Team Exceeded Perfection.
From beginning to end starting with Kayla, Vishal Patel, the concierge‘s and Jenifer this has been the most timeless process working with such professional care and concerning people and I just want to say thank you because as a team we were really taking care of us. I wouldn’t Recommend veterans United to anyone with the upmost respect. And I would like to take Jasmine SWAIN📱Erecommend veterans United to anyone with the upmost respect. And I would like to thank JASMINE SWAIN my realtor For referring us to you.
We had a lot of unknowns going into buying our first house. Veterans United made the whole process simple! The hardest part was agreeing on which house between my wife and I!
The whole team that I worked with was amazing! Their communication was great and they made buying my first house easy!
Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!
As a first time home buyer, Veterans United stepped right in and made the whole process super easy and smooth. Shout out to Jen and Lauren for your 10 star service! YOU ROCK!
Aaron went bat for me when they were optimistic about my decision on a home. No bank would have cared like him and his team.
Initially I was very excited about being a first time home buyer using my VA loan. The financial team assigned to me did a less than stellar job with preparing me for the ride. Example, I was told through my initial contract my rate would be 5.1% but somehow my closing rate was 5.675… due to my rate not being locked in (unbeknownst to me). Overall, the experience left me disappointed and discourage from using VU in the future or referring them to friends and family members. #nothappy
Response from Veterans United
Thank you for this feedback Tiye.
A member of our Client Advocate Team is available to discuss your experience if you are willing and able or have more information to share. We understand how the home buying process can get stressful, especially for the first time. It is our goal to be there for you every step of the way to explain and demonstrate all changes. It looks like your initial loan estimate had your estimated rate at 5.1% on 8/16, though we are not able to lock you in until you are under contract (contract receive date 8/29). While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do appreciate your calling attention to this aspect and we value your feedback.
Veterans United should be proud of this team. Leah, Cris, Holli, and Julie are a group of fantastic and wonderful people. They take the time to know you and care. You are not a client but a person and are treated like one. I would give them all 10 Stars and a very grateful THANK YOU for everything they did for me.
Veterans United helped us with everything during our home buying process. Malika was super amazing when working with us for credit issues and Mike did an outstanding job answering our many many questions. Last, but not least, Chris was super quick and helpful in responding to our requests and providing us with required documents.
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We had a truly excellent experience with Veterans United. Your system is very well laid out and user friendly. Every VU employee I worked with and spoke to was totally helpful and eager to get us to close as painlessly as possible. I highly recommend this service.
Veterans United is Everything. They removed the stress of buying a home. I thought it would be a long drawn out process. Veterans United literally guided me through the process with ease. I’m glad Veterans United exist.
Great. Everyone is very thoughtful and they go above and beyond expectations. Thank you for a great buying experience.
