Amazing since the beginning to the end.
N/A
I would highly recommend to anyone who is searching for a home to use this team.
Thank you for everything you did
I highly recommend any Veteran that is seeking to finance refinance their home, to give Veterans United a call. Veterans United makes the home buying process hassle free. They answer any questions promptly and in easy to understand terms.
The loan process went very smooth until the week before closing. The lender sent us extra requirements for well inspection 2 days before closing (even though the information HC been presented the week prior) that delayed closing. The week and day of closing we received multiple requests (per day) in the “to do” list for reviews and documents up to hours before closing. We were very responsive with providing information when requested. The lending team seemed very disorganized for closing asking for multiple items when closing was overdue. This delayed our closing by multiple days and forced us to enter into an agreement to occupy house early. I am dissatisfied with the lender team completing their reviews and letting us know what they needed prior to scheduled close. Not only did it delay our closing, but all the requirements weren’t listed causing multiple emails and uploads day of closing when the information could have been related up front. Would not recommend.
Response from Veterans United
Eric, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
It was excellent working with the Veterans they really help you to get your home! The team we had is outstanding. To Kayla, Nina and John we are grateful that you part of this journey with us. From house hunting to loan details and papers works, They work together for us. We surely would recommend them. Thank you we got out home in time for Christmas really meant us a lot,
My only recommendation is that all VU employees respect the service of the veterans applying for home loans by addressing them by their rank. Many veterans served with honor and distinction and wrote a blank check payable to the American public up to and including their lives. It would seem to me a mark of deep respect if all VU employees would recognize this sacrifice by addressing the veteran by the rank they achieved while serving their nation. Many other veteran centric companies do so (USAA, AAFMAA, AFCEA, etc.) and are highly regarded by veterans. COL Bartlett (USA RET)
As a veteran, you will not find a better lender to work with.
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It's been a pleasure from a very proud and grateful Veteran. I thank you all for your service.
