The process was painless, very informational, and has a great team. I never felt rush or pressured, and would definitely recommend them to my friends/family or work with them again. I'm happy to be where I am now after a year of home searching and can finally relax.
We are first time home buyers and I can never thank every single person who made our dream come true.
We have used Veterans United Home Loans for three home refinances. The reasons we keep using Veterans United are "Excellent Customer Service" and competitive rates. The staff keeps you informed of what is happening throughout the entire loan process.
The process was really easy and fast. I had an answer right away regarding my approval, and a real state agent who did such a great job at being so patient with me as I searched for my dream home. Being a first time home buyer I had way too many questions, but Zach and Courtney were always quick to answer any all I could come up with. I couldn’t had asked for a better experience in such a scary/exciting time. Thank you so much.
I don't think you want me to fill this out if it could influence future veterans borrowing.
Response from Veterans United
David, We would like to learn more about why you are feeling this way. We invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
I will give Audrey credit for being very nice. She actually seemed to care, and she did help with finding out what happened with my home owners escrow payment.
Response from Veterans United
Hi James, thank you for your open and honest feedback. While we are thrilled to hear that you had great communication with Audrey, we would like to know more about your experience. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
You'll never find another home loan company with as many skilled & educated members on what it takes to utilize your Veterans Benefits to purchase a home.
They truly do care about Veterans & they personalize the process every step of the way.
I highly recommend Veterans United to our family of Veteran's.
GA
US Army Vet
Nothing but praise for John and his team.
Sarah Johnson was absolutely wonderful to work with, I couldn’t have asked for anyone better to work with! I would recommend anyone veteran to this amazing team. Thank you so much for all your time and dedication to my home buying process.
