Veterans United's team I worked with made everything so much less intimidating for myself being a first time homebuyer!
Tonya is an amazing loan specialist. We were lucky to have worked with her
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Experience first-hand why 355,040 homeowners give us a perfect score!
Home buying is never an easy process. I would give Veterans United a 10 out of 10. They made the process easy to follow along and understand. I would recommend them without hesitation. Thanks for everything!
Over all it was a great experience I just wish that website of where you stand on site paper work I think that would cut down on some of the call in
Highly recommend Veterans United. Josh Jennett is an extremely effective loan specialist in particular. He fights for you like he's family.
I will work with Presley again in the future if needed and I will always suggest to my friends that they contact her if they want to buy a home.
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Experience first-hand why 355,040 homeowners give us a perfect score!
All team members who assisted me with my home loan process made the experience a happy one vs. nervous with questioning. They all collaborated to make sure my documents were handled safely and accurately. It was a pleasure working with them and I will definitely refer friends moving forward.
I would not recommend Veteran’s United if you’re a first time homebuyer. They seem to act too busy to give any attention to their clients unless you complain. It feels like you’re more of a number than a client. Even after explaining something multiple times, they will have proved to have ignored you when it comes time to sign things at closing. Their emails convey to the customer that you are nothing more than a paycheck. In no way through the process was I made to feel comfortable.
Response from Veterans United
Hi Derek, thanks for sharing your experience. A member of our Client Advocate team is available and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. While there are aspects of the loan process that are outside of our control, we want to focus on what we can; it is important that we take all feedback into account and look for ways that we can best serve in the future. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
Veterans United Personal Loan Specialist are competent, caring, professionals. The Veterans United Loan Specialist keeps you informed and stand ready to answer your questions and give explanations throughout the entire finance process. Try Veterans United and you will not be disappointed!
VU's team is stellar, our home buying team of Ted, Crystalline, Donna and Ashley are beyond reproach! Highly recommend!!
We would highly recommend Veterans United to any veterans considering buying a home. Our personal experience with our team coordinating with our agent,insurance company and all the details of moving so easy. Something that seemed overwhelming was made easy. Thank you Veterans United!!
