More day to day updates would be helpful but my over all experience was very good , my loan team worked hard and was available to me. I was treated respectfully and fairly. As stressful as buying a new home is they made the experience easier and assured me that all was moving forward.
Aggravating at times and stressful but when it was done .. it was worth it. Thank you all for helping me in this process..
Communication could be a lot better.
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I would definitely recommend you to friends and family. My loan officer was knowledgeable, patient, and always took the time to explain each step clearly. He made what could have been a stressful process feel easy and well-organized. I truly appreciated her professionalism and genuine care throughout.
I had the best experience with veterans united. It was such a smooth and easy process. They answered all my questions and made the home buying process so much less stressful
I was so pleased in how smooth everything went,.
The service, quick follow-up, and immediate response to phone messages was very impressive.
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Unbelievable!!,,..Efficient,knowledgeable,professional, quality service!,,,, If only all of life went as smoothly as buying this house was..
Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.
Response from Veterans United
Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.
I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Easy to work with… Always a pleasure
