Veterans United is great. My experience was quick and easy. Uploading documents was simple. With the information and explanations provided to me during each step, I felt confident and understood the process.
I did my due diligence prior to deciding on Veteran's United. I looked at multiple quality lenders and finally decided and am totally happy with my final choice, Veteran's United.
My Overall experience with veterans united was great! The team was really helpful and approachable! They answer all of my questions! With no delays! Awesome job!
I would advise any potential Veteran homebuyer to seek out VETERANS UNITED. This group of experts have orchestrated & fine tuned a program that covers all facets of the loan process & beyond. I was able to buy a higher coverage car insurance. I was matched up with a realtor here in Arizona.As I first time home buyer the process was at times overwhelming.All good people they are!
In return I received so much. Honesty, personal recognition and MY OWN HOME!
Sheri from Arizona
To the entire Ryan Cannon team; to use a NAVY term BRAVO ZULU.
Awesome company to work with from your first purchase or refinance. Very satisfied customer two times over!
Definitely, the right choice going with Veterans United!
Tyler Oakley was a very great loan specialist. I'd highly recommend him to any veterans that are attempting to use their VA loan. He was very timely and flexible helping in several areas of the country my wife and I were looking at. Chas Roach Home Buying Concierge and his entire team were very poor, I'd rate them a 1 out of 10. Miscommunication, provided poor service, didn't help resolve issues, instead created more issues than needed to be. Very unprofessional and biased towards veterans, wouldn't recommend using that program at all, find your own realtor and movers in advance, before reaching out to find a home loan special list.
Response from Veterans United
Hi Charlie, thank you for taking time out of your day to share this information. It is our goal to provide the same expert and reliable communication you received from your loan team as through your dedicated Home Buying Concierge. We would like to learn more about your experience and find out what may have prevented the process from getting off track. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
I would like to say that Veterans United was great for me and my family Thank You so much.
Jon, Kyle, and the entire VU team were fantastic! We could not be happier with our experience and believe we would not have received such excellent service with any other lender. From day 1 over a year ago, Jon made us feel as the most important clients. His attention to detail and professionalism are truly special. We have purchased several homes in our lifetime, this by far was the best experience.
The stress and emotional impact of departmental disorganization or lack of efficient communication made what should have been an enjoyable home buying experience a completely horrible experience. Therefore, we will never use United Veterans for another home purchase, nor will we recommend anyone else use this service.
Response from Veterans United
Hi Darrell, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve.
Easiest part of the home buying process!
